Departmental Manager – Clicks Group Careers

Job Overview

The Departmental Manager is responsible for leading departmental operations to achieve productivity, service excellence, and financial targets. This role focuses on people leadership, process compliance, operational efficiency, and delivering high levels of service while embedding the brand’s values.

Key Responsibilities

• Ensure effective utilization of people and resources to achieve productivity targets

• Lead and manage the department to ensure consistent compliance with company SOPs, cut-offs, and daily reporting requirements

• Manage and control operational systems to support efficient service delivery

• Achieve budgeted and agreed financial targets

• Enforce health and safety standards, coordinate emergency responses, and maintain a safe working environment

• Engage and communicate with internal stakeholders such as stores, and external stakeholders including suppliers, to resolve queries promptly

• Continuously analyse, interpret, and report on operational performance to drive process improvements

• Deliver consistently high service levels to customers

• Promote, live, and instill the brand’s values within the team

Minimum Requirements

Qualifications

• Matric (Grade 12)

• Relevant tertiary qualification is advantageous

Experience

• 3–5 years’ experience within a Distribution Centre environment

Job Knowledge

• Distribution Centre processes and procedures

• Business and management principles

• People management practices

• Health and safety regulations

• Asset management and maintenance

Skills and Attributes

• Strong planning and organizational skills

• Excellent written and verbal communication skills

• High attention to detail and accuracy

• Ability to analyse operational statistics and processes

• Strong persuasion and influencing skills

• Computer literacy with at least intermediate proficiency in Excel and PowerPoint

Key Competencies

• Delivering results and meeting customer expectations

• Leading and supervising teams effectively

• Planning and organizing operational activities

• Adhering to principles and values

• Confident decision-making and proactive action-taking