Operations Manager – Fidelity Vacancies

Job Overview
Fidelity Vacancies is seeking a highly skilled Operations Manager to oversee and manage security operations across multiple sites in Cape Town. The role ensures operational excellence, staff supervision, and compliance with company policies while maintaining strong client relationships.

Minimum Requirements

• Reside in Cape Town

• PSIRA Grade A certification

• Minimum of 5 years’ experience in security operations management

• Proven ability to manage multiple sites and teams simultaneously

• Own reliable transport and valid driver’s licence

• Excellent leadership, communication, and interpersonal skills

• Strong organizational, planning, and time-management abilities

• Proficient in Microsoft Office suite

Key Responsibilities

• Manage day-to-day operations of multiple security sites

• Ensure compliance with company policies, procedures, and service level agreements

• Train, supervise, and evaluate security staff performance

• Conduct regular site inspections to maintain operational quality standards

• Develop and implement security protocols and emergency response procedures

• Monitor key performance indicators and report on operational outcomes

• Maintain positive relationships with clients, stakeholders, and internal teams

• Address and resolve escalated incidents and operational issues

• Participate in strategic planning, budgeting, and operational improvement initiatives

Core Competencies

• Leadership and team management

• Operational oversight and quality assurance

• Strategic planning and problem-solving

• Client relationship management

• Compliance, risk management, and emergency response