Job Description

Pick n Pay Careers – Manager Clothing Store

Manager Clothing Store – Pick n Pay Careers

Working at Pick n Pay is exciting because we truly believe in what we do!

The Manager Clothing Store is responsible for leading all aspects of store operations, ensuring excellent customer service, driving sales, and managing staff performance. This role requires strong leadership, operational expertise, and a customer-focused approach to achieve store targets and uphold company standards.

Minimum Requirements

• Grade 12 (NQF Level 4) or equivalent
• Previous managerial experience in retail
• Computer literate (MS Outlook, Excel, Word, Teams/Zoom)
• Willingness to work irregular hours, including evenings, weekends, and stock takes after hours
• Willingness to relocate between stores if required
• Ability to undertake physical hands-on tasks

Competencies

• Passion for clothing products and retail excellence
• Strong interpersonal and communication skills
• Attention to detail and accuracy
• Staff management and development skills
• High energy, enthusiasm, and sense of urgency
• Assertiveness and confidence in decision-making
• Customer-centric mindset
• Ability to work under pressure and take initiative
• Results-driven team player

Key Responsibilities

Customer Journey

• Ensure exceptional customer service and adherence to company standards
• Attend to customer requests and promote products and services
• Maintain visual merchandising standards and execute all plans and promotions

People Management

• Lead and manage all staff-related functions
• Address employee performance and development needs
• Assist with recruitment, training, and development initiatives
• Support performance management, talent development, and succession planning
• Coach, motivate, and develop staff to achieve store goals

Daily Operations / Stock Management / Risk Management

• Open and close the store according to company security procedures
• Conduct start and end-of-day reporting and administrative tasks
• Manage staff scheduling, leave, invoicing, pricing, costs, banking, reconciliations, and head office instructions
• Ensure merchandise is received, packed, merchandised, and displayed according to company standards
• Monitor product quality, control shrinkage, and maintain OHS compliance

Sales / Promotions

• Drive sales to achieve budget and performance targets
• Monitor turnover, sales, and participation
• Execute promotions, markdowns, and RTCs

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