Job Description

Pepkor Vacancies – Front and Back Office Supervisor

Front and Back Office Supervisor – Pepkor Vacancies (Incredible Connection)

Build a Thriving Career at the Forefront of Retail

Step into a leadership role with Pepkor Lifestyle and grow your career within the Incredible Connection brand. As a Front and Back Office Supervisor, you’ll lead high-performing teams, drive operational excellence, and deliver exceptional customer experiences while contributing to a purpose-driven retail organisation.

Why Choose Pepkor Lifestyle

• Impactful Work: Create value for African consumers while contributing to the success of a leading retail group.
• Diverse Opportunities: Work across a broad product and service portfolio with strong career growth potential.
• Innovative Environment: Be part of a forward-thinking culture that embraces creativity and continuous improvement.
• Competitive Benefits: Enjoy competitive remuneration, comprehensive benefits, and structured career development.
• Meaningful Contribution: Support a mission that makes quality living accessible and drives positive social impact.

Minimum Qualifications

• Grade 12 (Matric)
• At least 3 years’ proven experience in Retail Management

Professional Expertise

• Stock Management: Control inventory levels, ensure optimal availability, and reduce losses.
• Compliance & Risk Management: Uphold legislation and risk standards to protect the business.
• Financial Acumen: Manage cash flow, oversee transactions accurately, and protect profitability.
• Team Leadership: Lead, motivate, and develop teams in a performance-driven environment.
• Change Management: Navigate change effectively and guide teams through transitions.

Key Competencies

• Strong Business Acumen: Strategic thinking and problem-solving to drive growth.
• Strong Administrative Skills
• Sound Judgment & Decisiveness: Make confident, informed decisions.
• Exceptional Customer Service: Deliver outstanding service standards consistently.
• Talent Management: Identify, develop, and empower top performers.
• Resilience & Positivity: Maintain momentum through challenges and inspire your team.
• Diversity & Inclusion Champion: Build an inclusive culture that values every contribution.

Key Responsibilities

• Customer Satisfaction: Drive customer retention and deliver exceptional service experiences.
• Stock Optimisation: Maintain optimal stock levels and minimise losses.
• Compliance & Risk: Enforce company policies and regulatory requirements.
• Team Leadership & Development: Coach, mentor, and build a high-performing team culture.
• Front and Back Office Operations: Oversee cash handling, ensure accurate financial transactions, and optimise operational efficiency.

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