Job Description

Flysafair careers – Manager: Base Airports (HLA/NLP/HDS/BFN)

Manager: Base Airports (HLA/NLP/HDS/BFN) – FlySafair Careers

About the Program

FlySafair is seeking a results-driven Manager: Base Airports (HLA/NLP/HDS/BFN) to oversee airport operations, manage service providers, and ensure the highest levels of operational efficiency and customer satisfaction. The role is responsible for managing airport-related activities while ensuring compliance with aviation regulations, safety standards, and company policies.

Job Description

The Manager: Base Airports (HLA/NLP/HDS/BFN) will oversee daily airport operations and coordinate with internal teams and external service providers to ensure smooth operational performance. Key responsibilities include:

• Manage and approve purchases and invoices related to Passenger Services, Crew, and Technical departments.
• Monitor and control operational costs associated with delays and missed flight connections.
• Motivate and justify additional contracts required for purchasing and operational needs.
• Implement and monitor cost-saving initiatives across airport operations.
• Build and maintain strong relationships with external service providers.
• Address matters of shared operational interest with relevant stakeholders.
• Ensure strict adherence to company policies and operational procedures.
• Ensure compliance with applicable legislation including air and ground safety regulations and labour laws.
• Achieve punctuality targets and maintain high On-Time Performance standards.
• Ensure emergency response plans are established and maintained for the relevant airport stations.
• Plan, organise, and motivate for operational resources when required.
• Coordinate delay management processes and, when necessary, attend the airport during severe operational disruptions.
• Facilitate regular operational audits to ensure service delivery and safety standards remain at the highest level.
• Ensure a smooth and positive passenger experience across all stations.
• Promote customer service performance indicators and Net Promoter Score (NPS) objectives as directed by management.
• Ensure external service providers deliver customer service aligned with FlySafair standards.
• Provide leadership, guidance, and support to supervisors and operational staff.
• Maintain effective communication channels among staff and operational teams.
• Ensure staff receive the necessary training and possess the required operational skills.
• Monitor and manage staff performance.
• Resolve outstanding staff queries and operational concerns.
• Maintain appropriate staffing levels to support operational demands.
• Initiate and manage recruitment processes in collaboration with the Human Resources division.
• Oversee staff scheduling and daily operational activities.
• Enforce workplace housekeeping standards.
• Ensure compliance with occupational health and safety regulations.
• Ensure staff adhere to the company’s code of conduct.
• Represent Safair Operations at Airline Operators Committee meetings at relevant stations through third-party service providers.
• Represent Safair Operations at Local Baggage and Pilferage Committee meetings.
• Represent Safair Operations at Local Airport Security and Safety Committee meetings.
• Represent Safair Operations at Local Bird and Wildlife Committee meetings.

Job Requirements

• Grade 12 or equivalent qualification (Essential).
• Diploma or Degree in Travel and Tourism, Aviation, or a related field (Advantageous).
• Minimum of 10 years’ experience within the aviation industry, including at least 5 years in a management role.
• Experience in baggage handling, passenger handling operations, and cargo handling.
• Experience in non-scheduled flight operations.
• Knowledge and experience in commercial ground handling agreements.
• Familiarity with IOSA and ISAGO audit requirements.

Personal Attributes

• Professional and reliable.
• Excellent time management and punctuality.
• High level of integrity and accountability.
• Empathetic and patient when dealing with staff and passengers.
• Self-motivated and capable of working independently.
• Goal-oriented with strong leadership abilities.
• Positive attitude with strong problem-solving skills.
• Ability to adapt to changing workloads and operational pressure.

Application Guideline

• Email applications will not be accepted.
• Preference will be given to members of under-represented designated groups.
• If no feedback is received within two (2) weeks after the closing date, please consider the application unsuccessful.

FlySafair Reserves the Right

• Not to proceed with this vacancy.
• Appoint suitable candidates based on operational requirements.

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