Job Description

Purpose of the Role:
Reporting to the Regional Manager, the primary purpose of this position is to manage several Operations Managers in overseeing key areas such as client liaison, HR/IR matters, fleet management, expense control, investigations, and ensuring the posting of Security Officers. The role ensures that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent

• PSIRA Grade A registered

• Valid Driver’s License with own reliable transport

• At least 10 years of experience in the security industry

• At least 5 years of experience in the Operational Security Management structure

• Working knowledge of the Firearm Act and Firearm competency

• Staff management experience required

• Computer literacy with expert knowledge of the complete Microsoft package

• No criminal record or pending cases

• Strong planning, administration, interpersonal communication, and client liaison skills

• Excellent leadership and organisational skills, along with good interpersonal communication

• Knowledge of ISO 9001:2008 Quality Management and its requirements

Key Performance Areas (not exhaustive):

• Maintain strong relations between Fidelity Security Services Group and the client regarding security services rendered

• Manage allocated areas to ensure contractual requirements are met as stipulated by the client

• Ensure that all Security Officers meet the contractual requirements on-site

• Constantly evaluate service levels and make recommendations to the client for service improvement

• Supervise security staff to ensure required performance is consistently met

• Handle all required administrative matters

• Liaise daily with management on operational issues

• Liaise daily with Regional Management on operational matters

• Address HR-related queries promptly

• Formulate and implement disciplinary actions as necessary

• Ensure timely submission of employment forms to the Regional Office

• Submit weekly/monthly incident and general reports to management

• Investigate incidents and report on them

• Possess sound knowledge of the ISO 9001:2008 Management System

Other Personality Attributes:

• Assertiveness

• Initiative

• Strong leadership ability

• Presentable

Core Competencies:

• Analytical, Critical Thinking & Planning skills

• Leadership & Self Development

• Goal Setting & Organisational skills

• Driving & Managing change

• Results-driven

• Interpersonal skills

• Effective communication

• Development of others

• Customer focus

• Teamwork

Fidelity Services Group (Pty) Ltd reserves the right not to make an appointment for any advertised position. While preference is given to existing employees, the final selection will be based on merit. Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported within the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practices and business ethics, prioritising the continuous development of human capital as a key resource to our success in the markets in which we operate.

If you are not contacted regarding this position within 10 working days of the closing date, please consider your application unsuccessful.