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6 Apr 2025

Permanent Area Manager – Fidelity Vacancies

Fidelity Services Group – Posted by shazilih –  Midrand, Gauteng, South Africa

Job Description

Fidelity Vacancies – Area Manager

Job Description
The Area Manager position is available at our Midrand branch, reporting to the Branch Manager. The main purpose of this role is to oversee several Operations Managers and ensure effective management across key areas, including client liaison, human resources and industrial relations (HR/IR), fleet management, expense control, investigations, site coverage, and ensuring that security requirements are met at client sites.

Minimum Requirements:

  • Matric/Grade 12 Certificate or equivalent

  • PSIRA Grade A registered and valid

  • Valid Driver’s License with own reliable transport

  • At least 10 years of experience in the security industry

  • At least 5 years of experience in operational security management

  • Working knowledge of the Firearm Act and firearm competency

  • Experience in staff management

  • Computer literacy with advanced knowledge of Microsoft Office

  • No criminal record or pending cases

  • Strong planning, administration, and interpersonal communication skills

  • Leadership and organizational skills

  • Financial management skills

  • Knowledge of ISO 9001:2008 Quality Management standards

Key Performance Areas:

  • Maintain good relations between Fidelity Security Services Group and clients regarding security services rendered

  • Manage allocated areas to ensure all contractual requirements are met

  • Ensure all security officers meet the client’s contractual requirements

  • Continuously evaluate service levels and provide recommendations to the client for improvements

  • Supervise and manage security staff to ensure performance standards are consistently met

  • Handle all administrative matters related to security operations

  • Liaise daily with management on operational issues

  • Communicate regularly with Regional Management on various operational matters

  • Address HR-related queries promptly

  • Formulate and enforce disciplinary actions

  • Ensure timely submission of employment forms to the Regional Office

  • Submit relevant weekly/monthly incident and general reports to management

  • Investigate incidents and report findings

  • Demonstrate sound knowledge of ISO 9001:2008 Management System

Other Personality Attributes:

  • Assertiveness

  • Initiative

  • Strong leadership ability

  • Presentable

Core Competencies:

  • Analytical, critical thinking, and planning skills

  • Leadership and self-development

  • Goal setting and organizational skills

  • Ability to drive and manage change

  • Results-driven

  • Strong interpersonal skills

  • Effective communication

  • Development of others

  • Customer focus

  • Teamwork

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