Job Description

Clicks Group Careers – Assistant Store Manager – Midrand

Clicks Group is seeking a dynamic and customer-focused As -sistant Store Manager to help drive store performance and support overall operations. This role is key to ensuring a seamless in-store experience, achieving sales targets, and promoting operational excellence in alignment with the brand’s values.

Key Responsibilities:

• Support the Store Manager in achieving financial targets by driving sales, executing promotions, and delivering exceptional customer service across all departments.

• Oversee and manage store operations, including stock control, expenses, shrinkage, housekeeping, and store administration.

• Maintain high standards of visual merchandising and ensure the store’s appearance aligns with brand guidelines.

• Motivate and support staff to reach individual and team performance goals, and step in as acting manager when required.

• Assist in preparing and managing staff schedules in accordance with labour policies to ensure full departmental coverage.

• Implement customer service initiatives that drive loyalty and increase Clicks ClubCard participation.

• Manage time and attendance reporting, HR administration, and general compliance responsibilities.

• Contribute to Clicks’ mission to be the customer’s preferred health and beauty retailer through consistent leadership and brand representation.

Minimum Education and Experience:

• Grade 12 with a minimum of 50% in both Mathematics and English (essential)

• Relevant qualification in Retail or Business Management (essential for external applicants)

• A degree in Retail or Business Management (advantageous)

• At least 1 year of experience in an Assistant Store Manager role within a retail or FMCG environment, or completion of the Clicks Trainee Store Management Programme

• Proven experience in financial management, including handling budgets, profit and loss, and financial ratios

Skills and Knowledge Requirements:

• Solid understanding of financial and retail management principles

• Strong knowledge of merchandising, promotions, stock control, and shrinkage prevention

• Awareness of customer service standards and labour legislation

• Experience in managing people and performance

• Competency in interviewing techniques

• Proficient in MS Office and retail operating systems

• Excellent planning, problem-solving, communication, and leadership skills

• Results-driven with strong numeracy and organisational capabilities

Key Competencies:

• Following instructions and procedures

• Delivering results and meeting customer expectations

• Leading and supervising

• Entrepreneurial and commercial thinking

• Coping with pressure and setbacks

• Planning, organising, and analysing

Additional Information:

Only candidates who meet the minimum requirements will be contacted. All applications will be handled in accordance with the Clicks Group Employment Equity plan. Individuals with disabilities are encouraged to apply.

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