Fidelity is seeking a professional and organized Branch Administrator – White River to support our branch operations. This role is essential to ensure effective communication, accurate administrative processing, and seamless coordination between internal departments and clients.

Reporting to: Branch Manager
Location: White River

Purpose of the Role
The Branch Administrator will be responsible for managing front office duties, supporting the sales and technical teams, handling inbound calls, and assisting with administrative tasks. The ideal candidate will act as the first point of contact for visitors and clients, ensuring excellent service and operational efficiency.

Minimum Requirements

• Grade 12 / Matric

• At least 2 years of experience in an administrative role

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Key Responsibilities

Sales Administration

• Receive and verify sales contracts for completeness and accuracy

• Submit contracts for processing and handle any rejections or corrections

• Distribute incoming faxes to relevant sales consultants

• Maintain proper filing of all sales-related documents

• Capture sales feedback and assist with general sales admin tasks

Customer Service

• Answer and route all incoming calls via the switchboard efficiently

• Welcome and assist visitors and job applicants at the reception area

• Handle telephonic customer queries and ensure timely follow-up

• Log and monitor client queries until resolution

Technical Support Assistance

• Book technician appointments as required

• Support technicians with account lookups and system testing

• Assist clients with general technical queries

General Duties

• Perform ad hoc administrative tasks as needed by the branch

• Maintain professionalism in all interactions with clients and colleagues

Fidelity Services Group reserves the right not to make an appointment to any advertised position. Preference will be given to internal applicants and employment equity candidates, especially Black Female candidates, in line with the company’s transformation policy.

Should you not receive a response within 10 working days of the closing date, kindly consider your application unsuccessful.