Mr Price is seeking a Call Centre Agent (New Accounts) to join our dynamic customer service team. In this role, you will be responsible for handling store card applications, verifying customer information, and ensuring every interaction reflects our commitment to excellent service. This is an exciting opportunity to be part of a fast-paced, customer-focused environment where your attention to detail and communication skills will be key to success.
Key Responsibilities
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Respond promptly and professionally to customer queries and correspondence to avoid backlogs and deliver an exceptional customer experience.
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Verify employment and personal information telephonically for all new store card applications.
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Accurately update customer information on the Debtor’s system to maintain a reliable and current customer database.
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Process store card applications for all Mr Price Group divisions to grow the customer and credit base (outbound agents only).
What We Offer
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Competitive performance-based incentives for achieving your targets.
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Access to continuous Learning and Development programs and opportunities for career growth within the Mr Price Group.
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Staff discounts at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
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After one year of permanent employment, you can become a shareholder through the Mr Price Group share scheme, building long-term financial security.
Minimum Requirements
Education
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Grade 12
Experience
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At least 1 year of call centre experience, preferably in new account processing
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Experience in account application processing is advantageous
Skills and Knowledge
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Familiarity with relevant industry legislation: Consumer Protection Act, POPI Act, National Credit Act, ICASA regulations
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Strong verbal communication and active listening skills
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Demonstrated empathy and customer service orientation
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Problem-solving abilities with a focus on delivering effective solutions
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High attention to detail to ensure data accuracy and compliance
This role is an excellent fit for individuals who are passionate about customer service and enjoy working in a structured, high-performance environment. Join the Mr Price Group and be part of a team that values growth, excellence, and customer satisfaction.