Fidelity is seeking a dedicated and detail-oriented Cash Centre Supervisor for our Edenvale Branch. Reporting to the Branch Manager, the successful candidate will be responsible for overseeing the accurate processing of deposits in line with client agreements, ensuring consistent quality in cash counting and verification by all team members.

Minimum Requirements:

• Grade 12 or equivalent

• Clear criminal record

• Computer literacy is essential

• Minimum of 2 years’ experience in a cash centre or similar role (advantageous)

• Treasury experience will be an added advantage

• Ability to work under pressure and manage multiple tasks

• Must be willing to work extra hours when required

• Proven ability to handle and resolve operational challenges

Key Responsibilities:

• Oversee opening and closing of the cash centre where required

• Ensure adherence to standard operating procedures

• Supervise counting, verification, balancing, and reconciliation of cash

• Re-count cash where discrepancies are found

• Maintain up-to-date daily reports and statistics

• Ensure documentation is complete, accurate, and properly filed

• Verify that schedules match physical counts

• Monitor and enforce the use of registers and incident reporting protocols

• Handle client queries professionally and promptly

• Drive customer satisfaction and enforce discipline within the centre

• Assume accountability for the cash centre in the absence of a manager

Core Competencies and Personal Attributes:

• Honest, reliable, and self-motivated

• Strong attention to detail and numeric skills

• Excellent verbal and written communication skills

• Ability to follow instructions accurately

• Quality-driven and customer-focused

• Effective planning and organisational abilities

• Team-oriented and willing to work overtime

• Alert and proactive in identifying and resolving issues

Fidelity Services Group reserves the right not to fill this position. Preference will be given to existing employees, and selection will be based on merit. Applications from Historically Disadvantaged Candidates and Black Female Candidates are strongly encouraged in line with our transformation policy.

If you do not receive feedback within 10 working days of the closing date, please consider your application unsuccessful.