Job Description

Dischem Vacancies – Casual Cashier – Mall of Africa

Dis-Chem Pharmacies is seeking experienced Casual Cashiers for their Mall of Africa store in Midrand. The primary role is to provide excellent customer service at the point of sale, ensuring a world-class shopping experience. Casual Cashiers will be responsible for accurately recording customer transactions on the Dis-Chem operating system, in line with company policies and standard operating procedures, with a strong focus on preventing inaccuracies and fraud.

Essential Requirements:

• Grade 12 / Matric

• At least 6 months of cashier/till operations experience

• Computer literate (MS Office)

• Strong numerical skills

• Proficient in English (written and verbal)

• Basic customer service knowledge

• Willing and able to work retail hours

Key Responsibilities:

• Adhere to Dis-Chem’s customer service policies and procedures

• Establish a professional relationship with customers

• Report customer complaints and compliments to the Frontline Supervisor or store management

• Maintain the required customer turnover hourly rate

• Be knowledgeable about current sales and promotions

• Ensure colleagues and customers are not exposed to any risk

• Implement and uphold Dis-Chem’s 5-star communication principles

• Manage cash flow responsibly

• Ensure that all line voids and price changes are approved and signed off by the supervisor

• Exchange merchandise and process returns as authorized

• Transact all payments (cash, bank cards, vouchers, coupons, etc.) accepted by Dis-Chem

• Process loyalty cards, including those from accelerator partners such as Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards, and eBucks

• Ensure cash is securely placed in the drop safe, following Dis-Chem’s SOPs

• Maintain security of your code and password, ensuring regular updates and limited use

• Ensure all outgoing stock/items/scripts are scanned and paid for

• Safeguard money securely within the till and handle daily takings confidentially, sharing details only with management

• Be vigilant and report any suspicious behavior to management

• Address queries regarding store merchandise

• Adhere to Dis-Chem’s security policies and procedures

Competencies:

Essential:

• Knowledge of operating cash registers and managing cash drawers

• Experience in processing sales, refunds, and payments

• Strong command of English (both written and oral)

• Accuracy and attention to detail

• Professional and presentable appearance

• Emotional intelligence and social awareness

• Accountability and problem-solving skills

• Ability to analyze basic reports

• Trustworthy and honest

• Excellent time management skills

Advantageous:

• Proficiency in a third additional language

Special Conditions of Employment:

• Willing and able to work retail hours

• Reliable transport and/or reside in close proximity to the store

• South African citizen

• Clear credit and criminal records

Remuneration and Benefits:

• Market-related salary

• Medical aid

• Provident fund

• Staff account

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