Job Description

Dischem Vacancies – Casual Frontshop Assistant

Dis-Chem Pharmacies is seeking a Casual Frontshop Assistant for their Majik Forest store. This role is focused on maintaining merchandising standards and providing excellent customer service at the point of sale in accordance with Dis-Chem policies and procedures.

Essential:

• Grade 12 – Matric or Senior Certificate

• 0 – 6 months of retail work experience

Advantageous:

• 1 year of experience within retail

Job Description:

• Ensure that a full range of products is always available on the shelves and is neatly presented.

• Monitor stock levels to ensure no items have passed their sell-by date.

• Restock merchandise as needed to maximize sales opportunities.

• Follow up on customer queries regarding out-of-stock items and ensure they are addressed promptly.

• Store and pack delivered stock or stock from the storeroom in the correct spaces.

• Ensure that all merchandise displays, labels, and pricing are accurate, and report any discrepancies to management.

• Maintain an organized and tidy storeroom.

• Stay informed about new products to assist customers effectively.

• Assist with restocking merchandise and supplies to drive sales.

• Handle back shopping as required.

• Ensure merchandise is handled carefully to prevent losses.

• Process all payments accurately, including cash, cards, vouchers, and coupons.

• Exchange merchandise and process returns when authorized by the Frontshop Leader.

• Process loyalty cards, including those of accelerated partners.

• Place cash securely in the drop safe following standard operating procedures.

• Ensure that all line voids and price changes are signed off by the Frontshop Leader or Retail Store Assistant.

• Maintain accurate cash flow at all times.

• Regularly rotate stock and adhere to Dis-Chem’s stock control procedures.

• Report low stock levels, out-of-stock items, damaged stock, and expired stock to management.

• Assist with stock counting and general stocktaking.

• Report damaged or expired stock immediately.

• Assist with the loading and off-loading of stock when needed.

• Ensure that unpacked boxes are flattened and placed in the designated area.

• Build and maintain professional relationships with customers, providing friendly, helpful, and courteous assistance.

• Report customer compliments and complaints to management.

• Meet customer turnover per hour rate as per company benchmarks.

• Assist with training new and existing team members.

• Ensure outgoing stock/items/scripts are scanned and paid for.

• Keep daily takings (cash, cheques, vouchers, card slips, line voids, and incomplete dockets) securely in the till drawer until placed in the drop safe.

• Report any suspicious or inappropriate behavior from staff or customers to management.

• Maintain housekeeping standards in accordance with Dis-Chem policies.

• Follow Dis-Chem’s policies and standard operating procedures, including health and safety rules and regulations.

• Adhere to the company’s uniform and personal appearance policy.

Competencies:

Essential:

• Knowledge of retail operations and administration

• Problem-solving skills and the ability to escalate issues when necessary

• Ability to perform basic arithmetic (addition, subtraction, multiplication, and division)

• Strong verbal communication skills

• Timely response to customer inquiries

• Ability to follow procedures and recognize their importance

• Takes personal responsibility for the quality and timeliness of work

Advantageous:

• Basic computer skills (Word, Excel, and Outlook), numerical skills, and experience with SAP

Special Conditions of Employment:

• Ability to work retail hours

• South African citizen

• Clear criminal record and credit rating (MIE)

Remuneration and Benefits:

• Market-related salary

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