Permanent Community Relationship Manager – Fidelity Vacancies
Job Description
Fidelity Vacancies – Community Relationship Manager – Cape Town
Job Description
Position Summary:
Fidelity ADT is seeking a motivated and experienced Community Relationship Manager to join our team. The incumbent will be responsible for developing and maintaining strong community relationships to support local growth strategies. This role involves proactively identifying new business opportunities, maintaining relationships with key customers, and driving sales and profitability to expand market share within their designated area.
Key Responsibilities:
Actively promote and sell community solutions to drive local growth.
Develop and implement strategic plans to boost sales growth and profitability.
Collaborate with the sales team to create marketing plans and enhance brand visibility.
Ensure return on investment and work with the Branch Manager to maintain profitability in existing schemes.
Partner with Branch Managers to track and implement strategies aimed at reducing attrition within the community.
Identify emerging market trends and business opportunities to capitalize on.
Manage communication with schemes in the area, including regular meetings.
Negotiate contracts and pricing agreements with customers.
Build and maintain strong relationships with key customers.
Represent the brand by attending community events to increase visibility.
Establish and nurture relationships with SAPS, Community Watches, CPFs, and Community Forums.
Attend SAPS CPF meetings, including AGMs, monthly meetings, and ad-hoc sessions.
Collaborate with cross-functional teams to ensure customer needs are met and company goals are achieved.
Strategize on overcoming obstacles and staying ahead of market trends.
Monitor and report on sales performance, market trends, and customer satisfaction.
Provide feedback on product development and marketing strategies based on customer insights.
Track and manage competitor activity within the region.
Analyze suburb-specific information, including new clients, attrition, terminations, and crime trends, to ensure effective area management.
Qualifications:
Diploma/Degree in Business Administration, Marketing, or a related field.
PSIRA Grade B certification.
Skills, Attributes, and Experience:
Minimum of 5 years of experience in sales, marketing, or customer management roles.
Proven success in developing and managing customer relationships.
Strong negotiation and communication skills.
Ability to think strategically and solve complex problems.
Experience in the consumer goods industry is a plus.
Proficiency in CRM software and Microsoft Office Suite.
Proactive, solution-oriented mindset.
Commitment to quality and excellence.
Flexibility to work extended hours when necessary.
We reserve the right not to make an appointment for any advertised position. Preference is given to existing employees, and selections are based purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported within the FSG team. Black female candidates will be given priority according to our transformation policy, subject to the above criteria.
Fidelity Services Group (Pty) Ltd adheres to global fair practices and business ethics, with a focus on the continuous development of human capital as a key resource to our success in the markets we serve.
If you are not contacted regarding this position within 10 working days from the closing date, please consider your application unsuccessful.
APPLY NOW
29 total views, 1 today