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5 Apr 2025

Permanent Community Relationship Manager – Fidelity Vacancies

Fidelity Services Group – Posted by shazilih –  Johannesburg, Gauteng, South Africa

Job Description

Fidelity Vacancies – Community Relationship Manager – Johannesburg

Job Description:

Fidelity ADT is looking for a dedicated and experienced Community Relationship Manager to join our team. The role involves identifying, initiating, and fostering effective community relationships to support both proactive and reactive growth strategies. This position is key in developing and maintaining strong relationships with key customers, identifying new business opportunities, and maximizing sales and profitability to expand our market share within the assigned area.

Key Responsibilities:

  • Actively promote and sell community solutions.

  • Develop and implement strategic plans to drive sales growth and increase profitability.

  • Collaborate with the sales team to create marketing plans that enhance brand visibility.

  • Ensure return on investment and profitability in existing schemes, working closely with the Branch Manager.

  • Partner with Branch Managers to track and implement strategies to reduce community attrition.

  • Identify emerging market trends to uncover new business opportunities.

  • Manage schemes by conducting regular communications and formal meetings within the assigned area.

  • Negotiate contracts and pricing agreements with customers.

  • Establish and maintain strong relationships with key customers.

  • Attend community events to enhance brand visibility and recognition in the area.

  • Develop and maintain good relationships with SAPS, Community Watches, CPFs, and Community Forums.

  • Attend SAPS CPF community meetings, including AGMs, monthly meetings, weekly, and ad hoc meetings.

  • Collaborate with cross-functional teams to ensure customer needs are met and business objectives are achieved.

  • Strategize to overcome obstacles and stay ahead of competitors.

  • Monitor and report on sales performance, market trends, and customer satisfaction.

  • Provide feedback on product development and marketing strategies based on customer insights and market feedback.

  • Analyze competitor activity and adjust strategies as necessary.

  • Analyze suburb-specific data such as new clients, attrition, terminations, crime trends, and cancellations to facilitate effective area management.

Qualifications:

  • Diploma or Degree in Business Administration, Marketing, or a related field.

  • PSIRA Grade B certification.

Skills, Attributes, and Experience:

  • Minimum of 5 years’ experience in sales, marketing, or customer management roles.

  • Proven success in developing and managing customer relationships.

  • Strong negotiation, communication, and interpersonal skills.

  • Ability to think strategically and solve complex problems.

  • Experience in the consumer goods industry is a plus.

  • Proficiency in CRM software and Microsoft Office Suite.

  • Proactive, solution-oriented mindset with a commitment to quality and excellence.

  • Flexibility to work extended hours as needed.

Additional Information:

Fidelity Services Group reserves the right not to make an appointment for any advertised position. Preference will be given to existing employees, and final selection will be based on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged to apply in line with our transformation policy.

Fidelity supports global fair practices and business ethics, with a focus on the continuous development of human capital, which is key to our success in the markets in which we operate.

If you do not hear from us within 10 working days from the closing date, please consider your application unsuccessful.

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