Fidelity ADT is looking for a dynamic and results-driven Community Relationship Manager to strengthen our presence in local communities. This role focuses on building strategic relationships, driving growth initiatives, and reducing customer attrition through proactive engagement and market insight. The successful candidate will play a critical role in customer satisfaction, brand visibility, and community alignment with business objectives.

Position Overview
The Community Relationship Manager will be responsible for initiating and maintaining effective relationships with key stakeholders including residents, community groups, SAPS, and internal teams. This position ensures continued growth through community scheme development, customer retention strategies, and brand representation at local events.

Key Responsibilities

• Actively promote and sell community-based security solutions

• Develop and implement strategic marketing and sales plans to drive growth

• Collaborate with sales teams to enhance brand visibility and customer acquisition

• Analyze community-specific data including new clients, terminations, crime trends, and attrition

• Engage with existing schemes to ensure profitability and return on investment

• Establish strong relationships with community leaders, CPFs, neighborhood watches, and SAPS

• Represent Fidelity at community meetings, AGMs, and events

• Negotiate and manage contracts and pricing agreements

• Track attrition and implement corrective actions with branch managers

• Identify new business opportunities through market research and relationship-building

• Monitor competitor activity and share insights with leadership

• Provide customer feedback to influence marketing and product development

• Collaborate across departments to ensure seamless service delivery and customer satisfaction

Qualifications and Experience

• Diploma or Degree in Business Administration, Marketing, or a related field

• PSIRA Grade B certification

• Minimum 5 years’ experience in sales, customer relationship management, or marketing

• Proven success in managing community or customer-facing roles

• Strong communication, negotiation, and problem-solving skills

• Proficiency in Microsoft Office and CRM platforms

• Experience in the consumer goods or security industry is advantageous

• Valid driver’s license and own reliable transport

Key Attributes

• Strategic thinker with a solution-oriented mindset

• Strong community engagement and interpersonal skills

• Resilient and adaptable to changing priorities

• Committed to quality, brand representation, and service excellence

• Willingness to work flexible and extended hours when required

Fidelity Services Group is committed to transformation and supports the advancement of Historically Disadvantaged Individuals and Black Female Candidates, in accordance with our transformation policy. Appointments are made on merit and operational requirements.

Fidelity Services Group (Pty) Ltd is dedicated to ethical business practices and the development of its workforce as a cornerstone of its success.

If you do not receive feedback within 10 working days of the closing date, please consider your application unsuccessful.

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