We are looking for an experienced and proactive Community Relationship Manager to join our team. The ideal candidate will be responsible for developing, maintaining, and growing strong community relationships to support local growth strategies. This role focuses on building lasting connections with key customers, identifying new business opportunities, and driving sales and profitability to increase market share within the designated area.

Key Responsibilities:

• Promote and sell community-focused solutions.

• Develop and execute strategic plans to drive sales growth and increase profitability.

• Collaborate with the sales team to create marketing plans that enhance brand visibility.

• Ensure a strong return on investment and drive profitability for existing schemes, in collaboration with the Branch Manager.

• Work with Branch Managers to implement strategies to reduce attrition within the community.

• Identify emerging market trends to uncover new business opportunities.

• Manage and maintain communication with community schemes, holding regular meetings.

• Negotiate contracts and pricing agreements with customers.

• Foster and maintain strong relationships with key customers.

• Represent the brand at community events to ensure visibility.

• Build and maintain positive relationships with SAPS, Community Watches, CPFs, and Community Forums.

• Attend SAPS CPF community meetings, including AGMs, monthly meetings, and ad-hoc sessions.

• Collaborate with cross-functional teams to meet customer needs and achieve company objectives.

• Overcome obstacles and strategize to stay ahead of the competition.

• Monitor and report on sales performance, market trends, and customer satisfaction.

• Provide feedback on product development and marketing strategies based on customer insights.

• Analyze suburb-specific data such as new clients, attrition, crime trends, and terminations to manage the area effectively.

Qualifications:

• Diploma or degree in Business Administration, Marketing, or a related field.

• PSIRA Grade B certification.

Skills, Attributes, and Experience:

• At least 5 years of experience in sales, marketing, or customer management.

• Proven success in developing and managing customer relationships.

• Strong negotiation and communication skills.

• Ability to think strategically and solve complex problems.

• Experience in the consumer goods industry is a plus.

• Proficiency in CRM software and Microsoft Office Suite.

• A proactive, solution-oriented mindset with a commitment to quality and excellence.

This position requires flexibility and the ability to work extended hours when necessary.

Fidelity Services Group reserves the right not to make an appointment for any advertised position. Preference will be given to existing employees, with decisions made purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported within the FSG team. As per our transformation policy, black female candidates will be prioritized, subject to meeting the above criteria.

Fidelity Services Group (Pty) Ltd upholds global fair practices and business ethics, with a continuous focus on the development of human capital as a key resource for success in the markets we serve.

If you have not been contacted regarding your application within 10 working days from the closing date, please consider your application unsuccessful.