Please login/register to apply for this job.
8 Apr 2025

Permanent Customer Consultant – Dischem Vacancies

DisChem – Posted by shazilih –  Port Shepstone, KwaZulu-Natal, South Africa

Job Description

Dischem Vacancies – Customer Consultant – Port Shepstone

Dis-Chem Pharmacies is seeking a dedicated Customer Consultant for their new Port Shepstone store. The role involves interacting with customers, providing information about products and services, and addressing any customer complaints or concerns.

Minimum Requirements:

Essential:

  • Grade 12 / Matric (with at least 60% in English, Afrikaans, and Maths Literacy)

  • At least 1 year of experience in administration or public relations

  • Strong communication and customer interaction skills

  • Computer literate (MS Office)

  • Willing and able to work retail hours

Advantageous:

  • Qualification in Administration, Customer Service, or Public Relations

  • Third additional language

  • SAP experience

Job Description:

  • Ensure accurate data capturing and completion of documentation.

  • Check card balances, card reports, and/or statements for customers.

  • Manage daily and weekly inventory control of cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts, and other promotional materials.

  • Ensure accurate processing of transactions (TRMS – capturing and reporting).

  • Manage stock control and shrinkage.

  • Handle checkpoint reversals on statements.

  • Verify manual point allocations on card reports and statements, ensuring all manual allocations are submitted to the Admin Manager daily.

  • Facilitate effective internal communication within the customer service and benefits program teams.

  • Escalate compliments, complaints, and product sourcing issues to Senior or Regional Customer Consultants.

  • Manage and report complaints and compliments through the customer service diary.

  • Ensure effective external communication regarding customer feedback.

  • Respond to written or email queries on various platforms.

  • Keep the Store Manager and relevant employees informed of all aspects related to the benefits program.

  • Maintain excellent telephone etiquette according to Dis-Chem’s SOPs.

  • Accurately recruit and capture customer information.

  • Coordinate and manage in-store events and promotions.

  • Serve as the central point of contact for all general queries, compliments, and complaints.

  • Assist customers with any queries and refer them to the appropriate departments when needed.

  • Ensure visibility of Benefits Programme signage and current promotional signage at the customer service help desk or till points.

  • Be visible on the store floor and assist as needed when a second Customer Consultant relieves you.

  • Provide relevant benefits program training to all departments and ensure proper implementation.

  • Adhere to Dis-Chem’s policies, procedures, SOPs, and health and safety rules.

Competencies:

Essential:

  • Administration of customer relations

  • Strong command of English and Afrikaans

  • Exceptional communication and active listening skills

  • Problem-solving abilities

  • Strong analytical skills

  • Patience

  • Honest and trustworthy

  • Effective time management

  • Ability to lead by example

Advantageous:

  • Relevant administration course

  • Knowledge of the POPI and Consumer Protection Act

  • Third additional language

Special Conditions of Employment:

  • Willing and able to work retail hours

  • Valid driver’s license and own reliable transport for travel to meetings and training

  • South African citizen

  • Clear credit and criminal records

Remuneration and Benefits:

  • Market-related salary

  • Medical aid

  • Provident fund

  • Staff account

APPLY NOW

74 total views, 7 today

Apply for this Job