Flysafair is seeking a dedicated and professional Customer Service Agent to join our team and deliver excellent front-line support to passengers. The successful candidate will be responsible for managing ticket sales, bookings, flight changes, and customer queries, while ensuring a seamless travel experience at every touchpoint. This role demands strong communication skills, problem-solving abilities, and a passion for delivering outstanding service under pressure.

Responsibilities

• Assist passengers with bookings, ticket sales, flight changes, and general travel information, ensuring all rules, terms, and conditions are clearly communicated.

• Provide support during flight disruptions or cancellations, ensuring that passengers are kept informed and assisted accordingly.

• Maintain the confidentiality and security of customer and company information at all times.

• Handle customer complaints promptly and professionally, escalating issues to the Supervisor when necessary.

• Deliver consistent, high-quality service and maintain a courteous and helpful attitude in all customer interactions.

• Uphold company procedures and ensure all customer service processes are followed accurately.

Minimum Requirements

• Grade 12 or equivalent qualification.

• Experience in airport operations and ticket sales is essential.

• Willingness to work flexible hours, including weekends, public holidays, and shifts.

• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

• Strong understanding of customer service principles and the ability to manage interactions in a courteous and professional manner.

• Excellent verbal and written communication skills in English, including proper phone etiquette.

• Capable of handling conflict situations with confidence and professionalism.

Personal Attributes

• Punctual and dependable with excellent timekeeping.

• Patient, assertive, and composed in high-pressure environments.

• Trustworthy and able to manage confidential information discreetly.

• Strong time management skills and the ability to prioritize effectively.

• Customer-focused and service-driven with a commitment to exceeding expectations.

Application Guidelines

• Email applications will not be considered.

• Preference will be given to applicants from under-represented designated groups in line with company policy.

• If you do not receive feedback within two weeks of the closing date, please consider your application unsuccessful.

• FlySafair reserves the right not to proceed with the vacancy and may appoint candidates based on operational requirements.

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