Mr Price is seeking a dedicated Customer Support Representative to join our team. This role will be responsible for resolving customer queries and correspondence across multiple communication channels, ensuring that each customer has the best shopping experience possible.

Key Responsibilities

• Effectively respond to all customer requests and queries, ensuring timely resolution.

• Adhere to Mr Price Money standards when managing customer calls and correspondence.

• Maintain a friendly, consistent, and professional tone during all customer interactions.

• Manage and resolve customer communication received via various channels, including web, email, fax, and post, within the set service level agreements (SLAs).

• Handle customer and store queries or complaints efficiently and accurately, ensuring prompt resolution.

• Uphold high-quality service by following standards and guidelines, and recommending improvements where applicable.

What’s in it for you?

• Achieve your targets and enjoy attractive commission and incentive opportunities.

• Access extensive learning and development opportunities to advance your career.

• Enjoy discounts on merchandise across all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.

• After one year of permanent service, join our share scheme and become a part-owner of the company, building long-term financial security.

• Work in a vibrant and dynamic environment where every day presents new challenges.

• Participate in comprehensive health and wellness programs to support your well-being.

• Get recognized and rewarded for your hard work through exciting incentive programs.

Qualifications

• Grade 12

• 2-3 years of customer care experience in a call centre environment.

• Familiarity with the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), and ICASA regulations.

• Knowledge of online purchasing processes.

• Excellent written and verbal communication skills in English.

If you’re passionate about providing excellent customer service and ready to join a leading retail brand, we want to hear from you.

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