Job Description

Flysafair Careers – Fraud Coordinator

FlySafair, a leading South African airline, is seeking a proactive and detail-oriented Fraud Coordinator to join the team at our head office in Bonaero Park. The successful candidate will report to the Manager: Fraud and will play a key role in identifying and preventing fraudulent activities, while supporting ongoing investigations and maintaining compliance standards.

Key Responsibilities

• Monitor and analyze Post Payment Model queues for potential syndicate fraud activity

• Maintain accurate records of fraud cases and recommend preventative strategies

• Monitor the fraud detection system and ensure prompt response to flagged transactions

• Upload new data into the fraud system and update the No-Fly list daily

• Liaise with banks, cardholders, and call center teams on fraud-related issues

• Monitor and manage reports from the official fraud line

• Handle case administration, evidence gathering, interviews, and participation in disciplinary hearings and CCMA processes

• Coordinate with SAPS and the courts for case resolution and provide regular feedback

• Process weekly chargebacks and manage related administration, including generating invoices, credits, and handling ADM/ACM entries

• Build strong relationships with external fraud prevention partners including Experian, banks, and SAPS

• Compile daily operational fraud reports to support investigations and ensure compliance

• Attend relevant webinars, seminars, and internal meetings

• Mentor new team members and ensure they understand SOPs, regulations, and internal processes

Minimum Requirements

• Grade 12 or equivalent

• Full ACFE or ICFP membership and/or relevant tertiary qualification

• Minimum of 3 years’ experience in credit card fraud investigations in aviation or online fraud environments (essential)

• Proven experience with credit card fraud prevention systems (essential)

• Knowledge of FlySafair products and systems, including booking, payment, and fraud platforms

• Strong understanding of chargeback, refund, and fraud investigation procedures

• Experience compiling fraud prevention strategies and analyzing large volumes of transaction data

• Proficient in Microsoft Office, especially Word, Excel, and Outlook

• Strong report writing and administrative skills

• Excellent attention to detail and analytical abilities

• Problem-solving mindset with a structured, process-driven approach

Personal Attributes

• Professional and ethical with a high level of integrity

• Self-motivated, dependable, and results-driven

• Strong sense of accountability and responsibility

• Excellent communication and interpersonal skills

• Patient, assertive, and adaptable to changing priorities

• Team player who is willing to support and mentor others

Additional Information

• Email applications will not be accepted

• Preference will be given to candidates from underrepresented designated groups

• If you do not receive feedback within two weeks of the closing date, please consider your application unsuccessful

• FlySafair reserves the right not to proceed with the vacancy and to make appointments based on operational needs

If you are passionate about fraud prevention, data analysis, and protecting business integrity, this Fraud Coordinator role offers an excellent opportunity to apply your skills in a high-impact environment.

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