Front Shop Manager – Clicks Group Careers

Job Purpose

The Front Shop Manager is responsible for leading and managing front shop operations to deliver customer service excellence, operational efficiency, profitability, and compliance in line with company policies and regulatory requirements, supporting the overall business strategy and operating plan.

Key Responsibilities

• Achieve and exceed monthly and annual front shop sales and profitability targets through effective merchandising, pricing, and promotional execution

• Ensure optimal stock availability and minimize shrinkage through accurate stock management and strict adherence to stock control procedures

• Drive service excellence by delivering a consistently exceptional customer experience that supports long-term profitability

• Manage front shop budgets and allocate resources efficiently to ensure cost-effective operations

• Maintain high housekeeping standards in line with health, safety, and merchandising requirements

• Monitor service trends and customer feedback to implement continuous improvement initiatives

• Build, lead, and develop a high-performing and engaged team to sustain operational success

• Collaborate with internal and external stakeholders to support smooth operations and enhanced customer experience

• Provide accurate and timely operational and financial information to support decision-making and risk management

• Manage financial, human, and operational resources to achieve business objectives and operating plans

Minimum Requirements

Essential

• Diploma or Degree in Retail Management, Business Management, or equivalent

Desirable

• Certificate or diploma in Customer Service or Sales and Marketing

• Postgraduate qualification in Retail or Business Management

Job-Related Experience

Essential

• Minimum of 5 years’ experience in retail operations

• At least 3 years’ experience in a supervisory or management role within a large retail environment

• Proven experience in managing staff, stock control, and achieving sales targets

• Experience in day-to-day store operations, including rostering, stock control, and workflow planning

• Experience with budgeting, resource planning, and cost control

Desirable

• Exposure to revenue generation, service pricing, and financial reporting

• Experience implementing customer satisfaction initiatives

Job-Related Knowledge

• Retail operations and store management practices

• Inventory and stock control systems

• Customer service principles and service excellence

• Sales and promotional techniques

• POS systems and financial management principles

• Product knowledge and performance management

• Budgeting and health and safety standards

Job-Related Skills

• Strong leadership and people management skills

• Excellent communication and interpersonal abilities

• Customer service and complaint handling expertise

• Merchandising and visual display execution

• Workforce scheduling and shift planning

• Budgeting, financial management, and profitability control

• Strong analytical, decision-making, and problem-solving skills

• Effective time management and conflict resolution capabilities

Key Competencies

• Planning and Organising

• Delivering Results and Meeting Customer Expectations

• Deciding and Initiating Action

• Leading and Supervising

• Relating and Networking

• Adapting and Responding to Change

• Adhering to Principles and Values

• Analysing