Dis-Chem Springfield Pharmacy is seeking a dedicated Frontshop Assistant to join their team. The role focuses on maintaining merchandising standards and supporting customer service at the point of sale in accordance with Dis-Chem policies and procedures.

Minimum Requirements:

Essential:

• Grade 12 / Matric or Senior Certificate

• 0 – 6 months of retail work experience

Advantageous:

• 1 year of work experience within retail

• Certification in Retail Business Management

Job Description:

• Ensure that full product ranges are stocked on the shelves and neatly presented at all times.

• Monitor stock levels to ensure products have not reached their sell-by date.

• Restock merchandise as needed to maximize sales opportunities.

• Follow up on all out-of-stock customer queries, in line with the customer service out-of-stock list, and resolve them promptly.

• Ensure that stock pulled from the storeroom or delivered is stored and packed correctly.

• Maintain accurate displays, labels, and pricing on merchandise, and report any price discrepancies to management.

• Keep the storeroom organized, neat, and tidy.

• Stay updated on new product knowledge to assist customers effectively.

• Help with restocking merchandise and supplies to ensure maximum sales.

• Assist with back shopping when required.

• Handle merchandise carefully to prevent losses.

• Process all transactions, verify payments (cash, cards, vouchers, coupons, etc.), and ensure accurate cash flow.

• Exchange merchandise and accept returns when authorized by the Frontshop Leader.

• Process all loyalty cards, including those of accelerated partners.

• Follow cash handling procedures, ensuring that cash is placed in the drop safe according to standard operating procedures.

• Ensure all price changes and line voids are approved and signed by a Frontshop Leader and/or Retail Store Assistant.

• Facilitate regular stock rotation and adhere to Dis-Chem’s stock control procedures.

• Report low stock levels, out-of-stock items, damaged stock, and expired stock to management.

• Assist with stock counts and general stocktaking.

• Report damaged and expired stock immediately to management.

• Assist with the loading and off-loading of stock when necessary.

• Flatten boxes after unpacking stock and dispose of them in the designated area.

• Build and maintain professional relationships with customers, offering friendly, helpful, and courteous assistance.

• Report customer compliments and complaints to management.

• Ensure customer turnover per hour rates are met as per company benchmarks.

• Assist with training new and current team members.

• Ensure outgoing stock/items/scripts are scanned and paid for.

• Secure daily takings (cash, cheques, vouchers, card slips, line voids, and incomplete dockets) in the till drawer until they are placed in the drop safe.

• Report suspicious behavior from staff or customers to management.

• Maintain housekeeping standards in accordance with Dis-Chem’s guidelines.

• Adhere to Dis-Chem policies, Standard Operating Procedures, Health and Safety regulations, and uniform policies.

Competencies:

Essential:

• Knowledge of retail operations and administration

• Ability to find solutions to potential issues and escalate them when necessary

• Strong arithmetic skills (addition, subtraction, multiplication, and division)

• Clear verbal communication

• Timely response to customer queries

• Ability to follow procedures and protocols

• Takes responsibility for work quality and timeliness with minimal supervision

Advantageous:

• Basic computer skills (Word, Excel, and Outlook)

• Numerical skills

• SAP experience

Special Conditions of Employment:

• Ability to work retail hours

• South African citizen

• MIE, no criminal record, and a clear credit rating

• Valid driver’s license and own reliable transport

Remuneration and Benefits:

• Market-related salary

• Provident Fund

• Medical Aid