Dis-Chem Scott Street Pharmacy is looking for a dedicated Frontshop Assistant to join their team. This role involves upholding merchandising standards while supporting customer service at the point of sale, in line with Dis-Chem’s policies and procedures.

Minimum Requirements:

Essential:

• Grade 12 / Matric or Senior Certificate

• 0 – 6 months of retail work experience

Advantageous:

• 1 year of work experience within retail

• Certification in Retail Business Management

Job Description:

• Ensure full product ranges are on the shelves at all times and presented neatly.

• Monitor stock on shelves to ensure it hasn’t reached its sell-by date.

• Restock merchandise as needed to maximize sales.

• Follow up on out-of-stock customer queries in line with the customer service out-of-stock list and resolve them promptly.

• Ensure delivered stock and stock from the storeroom are stored and packed in the correct areas.

• Maintain accurate merchandise displays, labels, and pricing, and report any discrepancies to management.

• Keep the storeroom organized, neat, and tidy.

• Stay up-to-date with new product knowledge to assist customers effectively.

• Assist with restocking of merchandise and supplies when needed.

• Help with back shopping when required.

• Handle merchandise carefully to prevent loss.

• Process all purchases, verify payments (cash, cards, vouchers, coupons, etc.).

• Process exchanges and returns of merchandise when authorized by the Frontshop Leader.

• Handle loyalty cards, including those of accelerated partners.

• Follow cash handling procedures, ensuring cash is placed in the drop safe according to standard operating procedures.

• Ensure line voids and price changes are approved and signed by a Frontshop Leader and/or Retail Store Assistant.

• Ensure accurate cash flow at all times.

• Facilitate stock rotation and adhere to Dis-Chem stock control procedures.

• Report low stock levels, out-of-stock items, damaged stock, and expired stock to management.

• Assist with stock counts and general stocktaking.

• Report damaged and expired stock to management immediately.

• Assist with loading and off-loading of stock when necessary.

• Flatten boxes after unpacking stock and take them to the designated area.

• Establish a professional relationship with customers, offering friendly, helpful, and courteous assistance.

• Report customer compliments and complaints to management.

• Meet customer turnover per hour rates as per company benchmarks.

• Assist with the training of new and current team members.

• Ensure outgoing stock/items/scripts are scanned and paid for.

• Keep daily takings (cash, cheques, vouchers, card slips, line voids, and incomplete dockets) in the till drawer until placed in the drop safe.

• Report suspicious behavior by staff or customers to management.

• Ensure housekeeping is in accordance with Dis-Chem standards.

• Adhere to Dis-Chem Policies, Standard Operating Procedures, Health and Safety rules, and uniform and personal appearance policies.

Competencies:

Essential:

• Knowledge of retail operations and administration

• Ability to find solutions to potential issues and know when to escalate them

• Basic arithmetic skills (addition, subtraction, multiplication, and division)

• Effective verbal communication skills

• Ability to address customer queries promptly

• Understand and follow relevant procedures

• Take personal responsibility for the quality and timeliness of work

Advantageous:

• Basic computer skills (Word, Excel, and Outlook)

• Numerical skills

• SAP experience

Special Conditions of Employment:

• Ability to work retail hours

• South African citizen

• MIE, no criminal record, and a clear credit rating

• Valid driver’s license and own reliable transport

Remuneration and Benefits:

• Market-related salary

• Medical aid

• Staff account