Job Description

Pick n Pay Careers – Functional Consultant

Functional Consultant

Working at Pick n Pay is exciting when everyone truly believes in what they do!

As a Functional Consultant, you will participate in the scoping, design, and implementation of IT solutions for clients. You will ensure that solutions meet business requirements, focusing on process automation and RPA, through process design, specification, configuration, and testing.

Minimum Requirements

• National Diploma in Information Technology
• Minimum of 3 years relevant IT experience
• At least 2 years’ experience working on medium to high-profile projects or tasks
• Previous experience in process automation is an advantage

Key Competencies

• Analytical thinking and problem-solving
• Attention to detail and sound judgement
• Innovation, learning agility, and flexibility
• Resilience, stress management, and ethical behaviour
• Assertiveness and strong relationship-building skills
• Customer service orientation and teamwork
• Conflict management, negotiation, and influencing skills
• Effective communication and interpersonal agility
• Process and technological competence with business insight
• Planning and organizing

Service and Solution Delivery

• Ensure projects and solutions include proper documentation, testing plans, and outputs
• Provide second-level incident support to the business
• Identify, escalate, and mitigate potential risks affecting department performance
• Draft detailed specifications and ensure clarity, consistency, and completeness
• Manage workload and deliverables effectively
• Proactively communicate, share information, and encourage discussion to highlight successes, challenges, and risks

Knowledge Management and Transfer

• Control month-to-month system expenses and adhere to change management policies
• Document new or changed processes, configurations, and SDLC activities
• Share knowledge with the team to improve collective expertise

Process Optimization

• Develop reusable solutions and processes to improve efficiency and quality
• Ensure alignment across all IT systems

Stakeholder Relationship Management

• Build and maintain effective relationships with internal and external stakeholders
• Apply specialized knowledge to achieve desired outcomes
• Track progress, manage expectations, and meet client needs
• Adapt communication style to suit different audiences
• Anticipate and resolve conflicts that may affect project implementation

Self-Management and Teamwork

• Demonstrate Pick n Pay values at all levels
• Maintain high personal standards for quality and productivity
• Stay updated on legislation and industry developments
• Take ownership and accountability for tasks
• Maintain a positive attitude and handle feedback constructively
• Manage stress without impacting others
• Share learnings, anticipate potential problems, and monitor progress carefully

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