Job Description
Fidelity is currently seeking two Operations Managers for our Benoni branch. The primary purpose of this role is to ensure that all site-specific security requirements are met and that the client’s needs are always handled efficiently and professionally, in line with the Service Level Agreement (SLA). The Operations Manager will oversee the posting of Security Officers and ensure the effective and timely management of all operations.

Minimum Requirements

• Grade 12 (Matric) or equivalent

• PSIRA Grade A/B registered and accredited, up to date

• No criminal record or pending cases

• Valid driver’s license and reliable transport

• 2 to 5 years of Site Supervisory or Management experience

• Staff management experience is essential

• Computer literate

• Physically fit and in good health

• Must reside in the greater Johannesburg area or be willing to relocate at own expense

Key Performance Areas

• Maintain strong relationships between Fidelity Security Services and clients regarding the security services provided

• Provide daily feedback and liaise with Fidelity Security Services management and clients

• Compile, distribute, and communicate daily, weekly, and monthly reports

• Prepare, distribute, and communicate all incident, accident, and investigation reports

• Obtain statements for all investigations

• Ensure the timely posting of Security Officers for full site coverage, including both day and night shifts, as per client SLA agreements

• Ensure all Security Officers meet the client’s contractual requirements

• Discipline staff and attend CCMA and Labour Court hearings if necessary

• Continuously evaluate service levels and make recommendations for service improvements to clients

• Regularly assess the client’s premises and work to minimize risks by improving access control and creating barriers to potential criminals

• Audit and verify access registers daily and generate exception reports

Core Competencies

• Strong verbal and written communication skills

• Excellent planning, organizational, and administrative skills

• Strong interpersonal and client liaison abilities

• Experience in investigation techniques and report writing

• Ability to work flexible hours, including extended shifts when required

• Capable of working independently and under pressure

• Analytical, critical thinking, and planning skills

Additional Information
Fidelity Services Group reserves the right not to make an appointment for any advertised position. While preference will be given to existing employees based on merit, historically disadvantaged candidates and black female candidates are encouraged to apply in alignment with our transformation policy.

Fidelity Services Group (Pty) Ltd upholds global fair practices and business ethics, focusing on the continuous development of human capital, which is key to our success in the markets we serve.