Permanent Operations Manager – Fidelity Vacancies
Job Description
Fidelity Vacancies – Operations Manager – Cape Town – Western Cape
Fidelity is looking for an experienced Operations Manager to lead a business unit and oversee daily security operations. Reporting to the Area Manager, this role requires strong leadership and a comprehensive understanding of security management, client relations, and operational efficiency. The focus is on maintaining high service standards while ensuring all site-specific requirements are fulfilled and client expectations are met professionally.
Minimum Requirements:
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Matric / Grade 12 or equivalent qualification
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PSIRA Grade A certification
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Valid driver’s license and own reliable transport
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Minimum of 10 years’ experience in the security industry
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At least 5 years’ experience in an operational security management role
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Firearm competency and knowledge of the Firearms Control Act
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Experience managing teams and handling HR/IR matters
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Computer literacy, with advanced proficiency in Microsoft Office
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No criminal record or pending legal matters
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Strong administrative, planning, and communication skills
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Knowledge of ISO 9001:2008 Quality Management Systems
Key Responsibilities:
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Build and maintain strong client relationships to ensure consistent service delivery
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Oversee site operations and ensure compliance with contractual obligations
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Ensure that all deployed Security Officers meet client requirements
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Monitor service quality and recommend enhancements where needed
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Manage and supervise security staff to ensure performance and discipline
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Handle all administrative duties related to operations
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Liaise with management at branch and regional levels on operational matters
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Resolve HR issues promptly and administer disciplinary actions when necessary
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Ensure timely submission of employment and operational documentation
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Prepare and submit detailed incident and operational reports
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Lead investigations and ensure proper reporting procedures are followed
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Maintain compliance with ISO 9001:2008 standards
Key Attributes:
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Assertive and proactive with strong leadership skills
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Professional presentation and communication style
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Self-motivated and goal-oriented
Core Competencies:
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Strategic thinking and problem solving
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Team leadership and performance management
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Effective planning and organizational skills
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Change management and adaptability
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Results-driven with a customer-focused approach
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Strong interpersonal and communication abilities
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Capacity to develop others and foster team collaboration
Preference may be given to current employees; however, all suitably qualified individuals, including Historically Disadvantaged and Disabled Candidates, are encouraged to apply.
If you do not receive feedback within 10 working days from the closing date, kindly consider your application unsuccessful.
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