Fidelity is seeking a highly motivated and experienced Regional Administrator to join our team at the CIT Parow Branch. The main purpose of this position is to provide administrative support to the CIT Regional Manager, ensuring the smooth running of operations.

Minimum Requirements:

• Clear criminal record

• Grade 12 certificate or equivalent

• Higher qualification in office administration or public relations is advantageous

• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

• At least 5 years of administrative experience

• At least 5 years of billing experience

• At least 5 years of exposure and understanding of the Cash in Transit industry

• Excellent verbal and written communication skills

• Driver’s license is advantageous

• Willingness to work extended hours when required

• Ability to work under pressure and meet strict deadlines

Key Responsibilities:

• Perform general administrative tasks to support the Regional Manager

• Answer and screen all incoming calls, transfer calls to the appropriate department, and take messages as needed

• Handle correspondence, escalating inquiries, compliments, and complaints, and provide feedback to management and clients

• Address requests and queries in an appropriate and timely manner

• Assist with preparing, maintaining, updating, and filing branch reports

• Coordinate meetings and take minutes as required

• Manage the Regional Manager’s diary, schedule appointments, events, and run errands

• Conduct revenue checks for the region

• Consolidate regional returns and assist with credit control duties of key clients

• Assist with general office inquiries and tasks as directed by the Regional Manager

Other Personality Attributes and Core Competencies:

• Self-development and proactive approach

• Strong communication skills

• Customer-focused with the ability to manage inquiries effectively

• Initiative-driven and proactive

• Excellent time management skills

• Maintain confidentiality and professionalism

• Honest, reliable, and detail-oriented

• Assertive and confident

Fidelity Services Group reserves the right not to make an appointment to any advertised position. Preference is given to existing employees, and all selections are made based on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in our team, with priority given to black female candidates as per our transformation policy.

Fidelity Services Group (Pty) Ltd adheres to global fair practices and business ethics, with a strong focus on the continuous development of our human capital as the foundation of our success.

If you do not hear from us within 10 working days from the closing date, please consider your application unsuccessful.