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4 Apr 2025

Permanent Regional Manager – Fidelity Vacancies

Fidelity Services Group – Posted by Joblink24 –  Cape Town, Western Cape, South Africa

Job Description

Fidelity Vacancies – Regional Manager – Cape Town,

Position: Regional Manager

Job Description
The purpose of this role is to manage several Operations Managers, ensuring client liaison, HR/IR matters, fleet management, expense control, investigations, and the effective posting of security officers. The Regional Manager is responsible for ensuring that all site security requirements are met and that the client’s needs are consistently and professionally addressed.

Minimum Requirements:

  • Matric/Grade 12 Certificate or equivalent

  • PSIRA Grade A registered

  • Valid Driver’s License and own reliable transport

  • At least 10 years of experience in the security industry

  • At least 5 years of experience in operational security management

  • Working knowledge of the Firearm Act and Firearm competency

  • Staff management experience

  • Computer literacy with advanced knowledge of Microsoft Office Suite

  • No criminal record or pending cases

  • Strong planning, administrative, interpersonal communication, and client liaison skills

  • Leadership and organizational abilities

Key Performance Areas:

  • Maintain good relations between Fidelity Security Services Group and the client with regard to security services

  • Manage allocated areas to ensure all contractual requirements are met as per the client’s specifications

  • Ensure that all security officers on-site meet contractual obligations

  • Evaluate service levels regularly and provide recommendations to clients for service improvement

  • Oversee the general management and supervision of security staff to ensure consistent performance

  • Handle required administrative tasks

  • Communicate daily with management regarding various operational issues

  • Coordinate with regional management on operational matters

  • Address HR-related queries promptly

  • Formulate and implement disciplinary actions as needed

  • Ensure the timely submission of employment forms to the regional office

  • Submit relevant weekly/monthly incident and general reports to management

  • Investigate and report incidents as they arise

  • Have a sound knowledge of ISO 9001:2008 Quality Management System and its requirements

Other Personality Attributes:

  • Assertiveness

  • Initiative

  • Strong leadership skills

  • Presentable

Core Competencies:

  • Analytical, critical thinking, and planning skills

  • Leadership and self-development

  • Goal setting and organizational skills

  • Ability to drive and manage change

  • Results-driven

  • Strong interpersonal skills

  • Effective communication skills

  • Development of others

  • Customer focus

  • Teamwork

We reserve the right not to make an appointment for any advertised position. Preference is given to existing employees based on merit. Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported within the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practices and business ethics, with a focus on the continuous development of our human capital as the key resource to our success in the markets in which we operate.

If you have not been contacted within 10 working days from the closing date, please consider your application unsuccessful.

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