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10 Apr 2025

Permanent Retail Store Assistants – Dischem Vacancies

DisChem – Posted by shazilih –  Durban, KwaZulu-Natal, South Africa

Job Description

Dischem Vacancies – Retail Store Assistants – Durban

Dis-Chem Pharmacies is currently building a talent pool of Retail Store Assistants for future roles across various store locations. This initiative is aimed at creating a pipeline of pre-screened candidates with the skills, experience, and attributes suited for upcoming opportunities within the business.

The primary responsibility of a Retail Store Assistant is to support store operations by performing both administrative and operational duties in line with Dis-Chem’s standard procedures and customer service expectations.

Minimum Requirements

  • Grade 12 / Matric

  • Basic computer literacy (Microsoft Word, Excel, Outlook)

  • Experience with SAP

  • Previous experience in a retail environment

Key Responsibilities

  • Handle and report customer compliments and complaints to management

  • Build and maintain a professional relationship with customers

  • Resolve stock-related queries efficiently and provide accurate feedback

  • Direct customer enquiries to the appropriate departments when needed

  • Maintain performance aligned with customer turnover per hour benchmarks

  • Manage discrepancies in cash floats and handle shorts and overs

  • Process refunds and returns accurately

  • Ensure proper handling of back shopping and returned items

  • Check and verify deliveries and invoices for accuracy

  • Assist the Receiving Manager with logging claims on the distribution system

  • Manage and monitor high-risk stock areas

  • Complete daily run reconciliations

  • Order and receive branch change to ensure sufficient float for cashiers

  • Facilitate effective communication between departments and external contacts

  • Maintain proper documentation related to floats, petty cash, and cash on hand

Core Competencies

  • Strong understanding of retail operations and administration

  • Excellent customer service and interpersonal skills

  • Reliable team player with leadership potential

  • Trustworthy and deadline-driven

  • Able to work effectively under pressure

Conditions of Employment

  • South African citizenship required

  • Must have a clear criminal and credit record (MIE checks)

  • Valid driver’s license and/or reliable transport preferred

Remuneration and Benefits

  • Market-related salary

  • Medical aid

  • Provident fund

  • Staff account benefits

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