Fidelity is looking for an experienced ISA Trainer to provide essential support to Cash Centre staff during the implementation of ISA systems. The primary role will involve offering support related to ISA systems and ensuring smooth ISA implementation according to business requirements, along with training users on how to effectively utilize the ISA application.

Minimum Requirements:

• Matric certificate or equivalent

• Clear criminal record

• Excellent communication skills

• Computer literate with proficiency in Microsoft Word, Excel, and Outlook

• Knowledge of ISA 7 (advantageous)

• Understanding of Cash Centre money counting equipment (advantageous)

• Familiarity with Cash Centre operations (advantageous)

• At least 2 years of experience in a similar role or within a Cash Centre

• Own transport

• Experience in report writing

• Ability to work extended hours when necessary

• Ability to work independently, under pressure, and meet strict deadlines

Key Responsibilities:

• Provide first-line support to users to ensure effective use of the ISA application

• Maintain regular communication with the head office regarding daily reporting

• Address Cash Centre queries and requirements promptly

• Adhere to standard operating guidelines when utilizing ISA

• Perform reconciliation and balancing tasks

• Ensure compliance with procedures for handling and moving cash

• Maintain accurate records within the Cash Centre

• Motivate and ensure the effectiveness of subordinates, fostering teamwork

• Adhere to established risk control and security procedures

• Minimize operating losses

• Assist in the implementation of new installations and provide support for current ISA components

• Follow laid-down policies and procedures consistently

• Engage in daily to weekly planning and basic trend analysis of cash usage

• Take initiative within the scope of authority

Administration Responsibilities:

• Assist in developing training manuals and procedures

• Help compile procedural documentation

• Report on system availability, trends, and maintenance to the Project Manager

Core Competencies:

• Self-development

• Strong communication skills

• Teamwork and collaboration

• Time management

• Ability to work under pressure

• Results-oriented mindset

• Problem-solving and analytical abilities

Other Personality Attributes:

• Honest and reliable

• Excellent verbal and written communication skills

• Assertive with strong attention to detail

• Capable of working independently

• Able to meet deadlines

• Logical approach to problem-solving

Fidelity Services Group reserves the right not to make an appointment for any advertised position. While preference is given to existing employees, all selections are made based on merit. Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported within the team.

If you do not hear from us within 10 working days from the closing date, please consider your application unsuccessful.