Job Description

Shoprite Vacancies – Secretary

Purpose of the Job
Shoprite is seeking a skilled and professional Secretary to provide high-level administrative support to the Head of Operations and Commercial, as well as the broader team within the OK Franchise division. This role plays a critical part in enabling efficient operations through expert coordination, proactive problem-solving, and maintaining high standards of confidentiality and discretion.

Key Responsibilities

Executive & Administrative Support

• Manage diaries, schedule meetings, and coordinate local and international travel, including hotel bookings, visa applications, and travel claims

• Handle confidential correspondence and ensure all communication is professional and timely

• Organise and prepare meeting logistics, including invites, links, room bookings, and access arrangements

• Support the Operations and Commercial team with ad hoc projects and events

• Prepare reports, presentations, and maintain accurate documentation and records

• Manage incoming communications, ensuring timely follow-ups and resolution

• Oversee payment requirements, control quotes and expenses, and ensure accurate filing and presentation

• Take minutes during meetings and distribute them promptly

• Identify and implement improvements in administrative processes and systems

Office Management

• Oversee daily operations at the head office, including facilities, equipment, maintenance, and service provider coordination

• Draft and distribute internal correspondence such as letters, memos, and forms

• Supervise office support staff (e.g., cleaner/tea assistant) and ensure a neat, organised working environment

• Maintain both electronic and manual filing systems for efficient document storage and retrieval

Qualifications

• Matric / Grade 12

• Diploma or Certificate in Office Management or a related field

Experience

• Minimum 5 years’ experience in a secretarial or administrative role

• Solid understanding of office administration practices and processes

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook, Teams)

Knowledge and Skills

• Prior experience in a retail or FMCG environment is preferred

• Strong organisational and interpersonal skills

• Ability to work independently, maintain discretion, and pay close attention to detail

• A valid driver’s license is essential

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