Job Description

Clicks Group Careers – Service Advisor

Job Purpose:
To deliver service excellence at the point of sale by ensuring efficient customer interaction, managing POS operations, and supporting the store team through effective leadership and administration.

Key Responsibilities:

• Oversee and manage all point-of-sale operational activities to ensure accurate and timely transactions.

• Maintain effective stock and cash handling processes to minimise shrinkage and adhere to security protocols.

• Supervise, train, and motivate shop assistants and cashiers to ensure excellent customer service standards are consistently met.

• Ensure staffing levels are aligned with the store schedule and comply with company policies and labour legislation.

• Promptly resolve customer queries and complaints in accordance with company procedures.

• Promote and drive Clicks ClubCard sign-ups and usage to meet participation targets.

• Enforce administrative controls related to returns, cash handling, and stock security to reduce losses and improve store efficiency.

• Provide visible and professional service to customers as a brand ambassador, ensuring a positive shopping experience.

• Stay informed about current promotions, products, and events to offer accurate information and assist customers effectively.

• Support the Group’s commitment to being the customer’s first choice in health and beauty retail by demonstrating company values in every interaction.

Qualifications and Experience:

• Essential: Grade 12

• Desirable: Minimum 50% in Maths and English at Grade 12 level

• Essential: Relevant qualification in Retail or Business Management (for external applicants)

• At least 1 year of experience in a customer-facing role within a retail or FMCG environment, with exposure to staff supervision

• Experience in numeracy and stock management

Skills and Knowledge:

• Understanding of financial management principles in a retail environment

• Familiarity with stock control, merchandising, risk, and compliance management

• Knowledge of customer service excellence and labour legislation

• Ability to conduct competency-based interviews and manage team performance

• Planning and organising capabilities with strong problem-solving skills

• High level of customer orientation and effective communication skills

• Proficient in computer usage and numeracy

Core Competencies:

• Leading and supervising

• Delivering results and meeting customer expectations

• Relating and networking

• Following instructions and procedures

• Working well with people

• Analysing and decision making

• Coping with pressure and setbacks

Only candidates who meet the minimum requirements will be contacted.
We are committed to Employment Equity and welcome applications from people with disabilities.

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