Job Description

Clicks Group Careers – Store Manager

Store Manager

Company: Clicks Group Careers

Job Description

Job Objectives:

• Drive the store’s financial performance by maximizing sales, monitoring daily, weekly, and monthly targets, and taking proactive action to achieve results.
• Manage all operational activities, including expenses, stock control, shrinkage, housekeeping, and administration, ensuring efficiency and compliance with company standards.
• Oversee in-store execution of visual merchandising, maintaining presentation and promotional standards that align with the brand image.
• Lead, develop, and motivate employees through effective selection, management, and ongoing development to build team capability for current and future business needs.
• Schedule staff according to Group labour policies to ensure all departments are adequately resourced.
• Ensure administrative responsibilities are completed efficiently, including accurate time, attendance, and employee records submission to HR.
• Implement customer service initiatives that enhance the customer experience, drive loyalty, and achieve club card participation targets.
• Build and maintain strong working relationships with centre managers, suppliers, and distribution centres to achieve business objectives and maximize opportunities.
• Monitor customer trends, demographics, and competitor activity to identify and capitalize on market opportunities.
• Promote cohesion and integration between store operations, pharmacy, and clinic teams.
• Foster a high-performing business culture that delivers employee engagement, customer satisfaction, and shareholder value.
• Support the Group’s vision to be the first-choice health and beauty retailer by embodying and promoting company values.

Knowledge:

• Financial management principles and application
• Retail/FMCG experience with merchandising and promotions knowledge
• Stock, cost, risk, and compliance management
• Customer service excellence
• Labour legislation and industrial relations practices
• Competency-based interviewing

Skills:

• Strong managerial and leadership abilities
• Results and target-oriented
• Planning and organizational skills
• Problem-solving capabilities
• Customer-focused approach
• Effective communication
• Computer literacy
• Financial acumen

Competencies:

Essential:

• Leading and supervising teams
• Planning and organizing work efficiently
• Delivering results and meeting customer expectations

Desirable:

• Entrepreneurial and commercial thinking
• Decision-making and initiative
• Teamwork and collaboration
• Analytical thinking
• Coping with pressure and setbacks

APPLY NOW

52 total views, 1 today

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)