Fidelity Services Group is seeking a highly organized and detail-oriented Technical Coordinator to manage administrative tasks and provide operational support within the technical department. The ideal candidate will ensure seamless scheduling, documentation, and coordination between clients, technicians, and internal teams.

Overall Purpose of the Role
The Technical Coordinator is responsible for managing all administrative and logistical functions related to technical operations, ensuring that service delivery is effective and efficiently scheduled.

Minimum Requirements

• Grade 12 or equivalent

• Minimum 2 years of administrative experience

• Strong verbal and written communication skills

• Proficient in Microsoft Office

• Experience with Listener is advantageous

Key Responsibilities

• Collect and review quotes for the allocated area

• Ensure all quotes are accurately logged on Listener

• Assign quotes to technicians and schedule jobs based on technician availability and location

• Contact clients to confirm appointments and provide technical booking updates

• Support the sales team in booking technicians for installations and services

• Manage aged job voiding and provide pipeline figures for installations

• Send job cards and assist with technical reporting (e.g., BNS, insurance reports)

• Allocate and distribute installation documentation to the Technical Manager for technician assignments

• Track and follow up on the Top 20, Low Battery, and Overactive system lists

• Provide timely resolution of scheduling queries and escalate issues when necessary

• Assist with the loading of radios, technical testing, and EHS compliance

• Provide technical assistance to clients as needed

• Ensure prompt scheduling follow-up for all pending jobs

• Support departmental continuity during staff absences

• Assist with stock ordering, issuing, control, warehouse management, and inventory checks

• Distribute service and installation stock to technicians

• Support technical invoicing processes

Key Attributes

• Ability to manage multiple tasks under pressure

• Strong attention to detail and organizational skills

• Proactive problem-solving approach

• Excellent interpersonal skills for effective communication with internal teams and clients

• Willingness to take initiative and support departmental needs beyond core responsibilities

Fidelity Services Group is committed to equal opportunity and transformation. Preference is given to internal applicants, with priority consideration for Black Female Candidates and Historically Disadvantaged Individuals, in accordance with our transformation policy and operational needs.

Fidelity Services Group (Pty) Ltd adheres to ethical business practices and invests in the development of its people as a cornerstone of long-term success.

If you do not receive feedback within 10 working days of the closing date, please consider your application unsuccessful.

Position: Technical Coordinator
Ensure smooth operations and efficient service delivery through structured technical coordination.

Would you like this version formatted for job board or internal bulletin use?