We are seeking a dedicated and organized Technical Coordinator to join our team. In this role, you will ensure the smooth and effective completion of all administrative tasks related to technical operations.

Minimum Qualifications and Experience:

• Grade 12 or equivalent

• Excellent verbal and written communication skills

• Minimum of 2 years’ administrative experience

• Computer literate, with proficiency in MS Office

• Experience with Listener software is advantageous

Main Duties & Responsibilities:

• Collect and manage quotes for the allocated area.

• Verify that quotes are correctly entered into Listener.

• Assign quotes to technicians and prioritize calls to optimize travel time.

• Schedule jobs efficiently based on technician capacity and geographic location (including servicing and installations).

• Contact clients to schedule appointments and confirm times (including telephone technical bookings and control room bookings).

• Assist the sales team with technician bookings.

• Void aged jobs and provide pipeline figures for installations.

• Assist the Johannesburg office with sending job cards.

• Generate BNS and insurance reports.

• Schedule installations for Cape Town sales.

• Ensure all documents from OTC are handed to the Technical Manager for allocation to technicians, including invoice statistics.

• Follow up on the Top 20, Low Battery, and Overactive lists.

• Resolve scheduling queries promptly and escalate complications as necessary.

• Assist technicians with the loading of radios and performing tests.

• Provide EHS assistance and technical support to clients.

• Follow up on all jobs and ensure they are scheduled the same day.

• Support the department by stepping in to assist in the absence of team members.

• Manage the ordering, issuing, and control of stock, and assist with stock take.

• Assist with technical invoicing.

• Distribute service and installation stock to technicians.

This role requires a proactive individual who can handle multiple tasks and ensure that operations run smoothly and efficiently. If you are detail-oriented and possess strong organizational skills, we encourage you to apply for this opportunity.

Fidelity Services Group reserves the right not to make an appointment for any advertised position. Preference will be given to existing employees, with decisions based purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. As per our transformation policy, black female candidates will be prioritized subject to meeting the criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics, focusing on the continuous development of human capital as the key resource for our success.