Mr Price Money is seeking a dynamic and results-driven Telesales Agent to join our Credit Sales team. In this role, you will be responsible for promoting and selling credit products to customers over the phone, ensuring adherence to regulatory standards, and delivering exceptional customer service.
Key Responsibilities:
Direct Sales:
Engage with prospective customers to present and explain available credit products.
Deliver prepared sales scripts to persuade potential customers to purchase products.
Provide clear explanations of product features, benefits, and pricing.
Address customer inquiries and resolve issues promptly.
Ensure compliance with FAIS and FICA standards during all customer interactions.
Update customer information and communication records in the Consolidated Debtor System (CDS).
Maintain call quality in alignment with Service Level Agreements (SLAs).
Customer Information Management:
Accurately update customers’ personal, employment, and contact details to ensure correct party contact.
Qualifications:
Education:
Grade 12 (Matric) or equivalent.
Experience:
Minimum of 12 months’ experience in a sales environment, preferably within a call center setting.
Experience in selling credit products or life insurance policies is advantageous.
Skills and Knowledge:
Knowledge of FAIS and FICA regulations.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong communication skills, both written and verbal.
Persuasive selling techniques and closing skills.
Ability to work effectively in a target-driven environment.
Benefits:
Incentives:
Uncapped commission structure based on sales performance.
Career Development:
Access to extensive learning and development programs to advance your career within the Mr Price Group.
Employee Discounts:
Up to 20% discount on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
Share Scheme:
Eligibility to join the company’s share scheme after one year of permanent service, allowing you to become a part-owner in the company’s success.
Work Environment:
Join a vibrant and energetic team where every day offers new challenges and opportunities.
Health and Wellness:
Comprehensive wellness programs and benefits to support your health and well-being.
Recognition and Rewards:
Opportunities to be recognized and rewarded for your achievements through exciting incentive programs.
How to Apply:
Interested candidates are invited to apply through the Mr Price Group careers portal. Please submit your updated CV and a cover letter outlining your suitability for the role.
Mr Price Group is an equal opportunity employer committed to Employment Equity.