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4 Apr 2025

Permanent Training Facilitator – Fidelity Vacancies

Fidelity Services Group – Posted by shazilih –  Krugersdorp, Gauteng, South Africa

Job Description

Fidelity Vacancies – Training Facilitator – Krugersdorp

Job Description
The successful candidate will assist with all skills development activities to ensure optimal operational functioning and continuity of business operations.

Minimum Qualifications and Experience

  • Matric

  • A minimum of 2 years’ customer service experience

  • At least 1 year in a learning and development role

  • At least 2 years of administration experience in a client-centric environment

  • Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint

Duties & Responsibilities

  • Understand policies, planning, and strategy related to training needs

  • Develop training needs analysis principles and design learning curriculum

  • Assist in preparing documentation and materials for training internal customers

  • Prepare training materials for external customers

  • Conduct product training for both internal and external customers

  • Transfer technical knowledge to team members and upskill the team

  • Conduct UAT testing, document findings, and report bugs/issues for prospective products

  • Coordinate and facilitate meetings to identify training goals, schedules, and impacted processes

  • Liaise between business and product stakeholders to gather, analyze, and validate feedback

  • Manage project timelines, ensuring adherence to schedules and delivery of milestones

  • Collaborate with systems, product, and process owners to create training plans for employees

  • Serve as a second line of support for system, process, and product queries

Behavioral Competencies

  • Customer focus

  • Drive for results

  • Action-oriented

  • Organizational skills

  • Planning and time management

  • Excellent communication skills (verbal and written)

Fidelity Services Group reserves the right not to fill any advertised position. Preference is always given to current employees, with decisions based purely on merit. Historically Disadvantaged Candidates, especially Black Female Candidates, are encouraged and supported within the FSG team, in alignment with our transformation policy.

Fidelity Services Group (Pty) Ltd promotes fair practice and business ethics, supporting continuous development of our human capital as a key resource for success.

If you are not contacted regarding this position within 10 working days from the closing date, please consider your application unsuccessful.

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