Purpose of the Role
The Workshop Manager is responsible for maximising service delivery, workshop profitability, and customer satisfaction by driving productivity, efficiency, and operational excellence.

Key Responsibilities

Staff Management

• Oversee timekeeping, productivity, and efficiency of all workshop staff

• Supervise and coach staff to maintain a customer-centric approach

• Enforce compliance with PPE and dress code standards

• Identify training and development needs

• Conduct performance appraisals and staff reviews

• Facilitate regular staff meetings and feedback sessions

Workshop Operations and Planning

• Perform daily planning and management of work in progress

• Monitor workshop productivity and efficiency on an ongoing basis

• Liaise with Service Advisors and the Parts Department to ensure parts availability

• Ensure vehicles are serviced according to original equipment (OE) schedules and standards

• Optimise utilisation of workshop resources to ensure smooth operations

Customer Service

• Keep internal and external customers informed about vehicle status at all times

• Handle customer complaints promptly and professionally

Workshop Administration

• Ensure accurate data entry in Embrace, including job times, fault codes, and job types

• Follow all workshop administrative procedures

• Ensure precise costing and timely closure of job cards

• Verify all necessary documentation is attached to job cards both physically and electronically

• Manage the monthly transfer of job cards to the Isando filing room

• Handle quotations and processing for outsourced work as per required timelines

• Approve job cards according to internal guidelines

• Monitor and invoice recovery billing for external clients

Reporting

• Run daily open job card reports and resolve any unnecessary open WIP

• Generate and review open purchase order reports

• Submit all required reports to management on schedule

Asset Management

• Manage and maintain workshop tools and equipment

• Report any damages or losses immediately

• Follow proper procedures for asset disposal and approval

Recoveries and Warranty

• Ensure correct processes are followed for all recoveries and warranty claims

Financial Oversight

• Operate within workshop budget constraints

• Contribute to financial reporting and support profit and loss tracking

Quality and Compliance

• Confirm workshop tools and equipment meet operational requirements

• Conduct regular spot checks to maintain quality standards

Apprenticeship Programme

• Oversee the apprentice programme across all national workshops

General Duties

• Uphold professional conduct at all times

• Support broader operational functions as needed

• Ensure consistent compliance with company dress code and SOPs

• Maintain daily housekeeping and workshop cleanliness

• Adhere to health and safety protocols

Minimum Requirements

• Grade 12 (Matric)

• 3–5 years of workshop or field service management experience

• Diesel mechanic qualification is advantageous