Permanent Benefits Consular | JorDan Human Resources Vacancies
Job Description
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JorDan Human Resources Vacancies – Benefits Consular
Location: Western Cape
Company: JorDan Human Resources
Job Type: Permanent
Job Sector: Government/Public Service
Spanish-Speaking Benefits Consular – Join JorDan Human Resources
JorDan Human Resources is seeking a compassionate and detail-oriented Spanish-Speaking Benefits Consular for a leading Healthcare administration and support services provider. In this role, you will guide clients through their benefits options, assist in making informed decisions, and ensure clear understanding of coverage and eligibility—all while delivering exceptional service in English and Spanish.
Key Responsibilities:
- Member Education: Clearly and accurately explain health plans and benefits to members.
- Enrollment Support: Assist members in selecting suitable benefit plans through the enrollment platform.
- Customer Service: Respond to inquiries via phone, email, or text with empathy and professionalism.
- System Usage: Utilize internal platforms for effective communication and training.
- Regulatory Compliance: Maintain knowledge and compliance with HIPAA, POPIA, and SANC regulations.
- Additional Duties: Perform other related tasks as required.
Skills & Qualifications:
- Customer Care: Strong empathy, patience, and professionalism in addressing member concerns.
- Detail-Oriented: Skilled in following procedures accurately and managing information efficiently.
- Communication: Clear and adaptive communication across multiple channels and audiences.
- Problem-Solving: Analytical thinking to resolve issues and support members effectively.
- Adaptability: Flexibility to handle diverse situations and shifting workflows.
- Technical Proficiency: Comfortable using multiple platforms, performing basic calculations, and managing data.
Education & Experience:
- High school diploma or equivalent required.
- Preferred experience in customer service, insurance, healthcare, billing, or hospitality.
- Background in client-focused solutions is a plus.
Work Environment:
- Primarily desk-based with extended computer use.
- Fully Remote position.
Apply now to join JorDan Human Resources and make a difference in healthcare benefits administration!
APPLY NOW
How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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