Permanent Benefits Consultant | JorDan Human Resources Vacancies
Job Description
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JorDan Human Resources Vacancies – Benefits Consular
Location: Cape Town, Western Cape
Company: JorDan Human Resources
Job Type: Permanent
Job Sector: Government/Public Administration
Job Title: Benefits Consular
Company: JorDan Human Resources
Key Responsibilities:
- Member Education: Help members understand their health plans and benefits clearly and accurately.
- Enrollment Support: Assist members with navigating the enrollment platform to select suitable benefit plans.
- Customer Service: Respond to inquiries via phone, email, or text with empathy and professionalism.
- System Usage: Use internal platforms for communication and training.
- Regulatory Compliance: Maintain a strong understanding of and adherence to HIPAA, POPIA, and SANC regulations.
- Other Duties: Perform additional related tasks as needed.
Skills & Qualifications:
- Customer Care: Empathy, patience, and professionalism in addressing member concerns.
- Detail-Oriented: Ability to follow procedures accurately and manage information efficiently.
- Communication: Clear, adaptive communication across various channels and audiences.
- Problem-Solving: Analytical thinking to resolve issues and support members effectively.
- Adaptability: Flexibility to handle different situations and shifting workflows.
- Technical Proficiency: Comfortable using multiple platforms and tools; capable of performing basic math and managing data.
Education & Experience:
- High school diploma or equivalent required.
- Preferred background in customer service, insurance, healthcare, billing, or hospitality.
- Experience providing client-focused solutions.
Work Environment:
- Primarily desk-based work involving extended computer use.
- This position is fully Remote.
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How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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