Job Description

Value Logistics Vacancies – Stock In Transit & Returns Specialist

Stock In Transit & Returns Specialist – Value Logistics

Purpose of the Role
The Stock In Transit & Returns Specialist is responsible for coordinating and controlling the movement of stock between facilities, monitoring goods in transit, and managing returns and collections. The role ensures accurate tracking, timely resolution of delivery-related issues, and clear communication with customers and internal teams to maintain supply chain accuracy and high service levels.

Key Responsibilities

Operational Responsibilities

• Serve as the primary point of contact for customer enquiries related to deliveries, logistics movements, and returns

• Follow up on delivery-related queries including ETAs, PODs, misrouted or missing shipments, and incorrect delivery details, ensuring prompt acknowledgement and clear response timelines

• Compile and distribute a daily customer communication outlining Value and customer-related delivery failures from the previous day

• Manage and resolve delivery exceptions, including returns, collections, and re-deliveries

• Extract, update, and distribute the daily Warehouse Order Tracking and WIP reports, and follow up on all exceptions

• Monitor Freight Management Detail reports for assigned warehouse customers and address outstanding items

• Ensure customer orders are picked, handed over, and dispatched on time by Logistics and Express operations

• Amend order due dates in line with agreed customer arrangements when volume fluctuations impact standard dispatch timelines

• Communicate all cancelled orders and collection allocations promptly to warehouse teams

• Handle customer complaints professionally and ensure effective resolution within agreed service levels

• Coordinate same-day and priority deliveries, providing regular status updates to customers

• Submit the daily priority delivery list to the Customer Service Supervisor by 4:00 pm

• Follow up daily on overdue delivery status codes with Warehouse and Logistics teams until POD confirmation is received

• Record all internal and external queries accurately on the Customer Service Query Logging system

• Provide support to additional customer accounts or customer service functions when required

Minimum Requirements

• Grade 12 (Matric)

• Diploma or certificate in Logistics, Supply Chain, or Customer Service (advantageous)

• 2–3 years’ experience in a logistics or customer service support role

• Previous exposure to the logistics or supply chain environment

• Proficiency in Microsoft Office Suite

Skills and Competencies

• Strong customer service and communication skills

• Sound understanding of logistics and supply chain processes

• Accurate data capturing and report management

• Problem-solving and conflict resolution ability

• Effective time management and multitasking skills

• Ability to compile and interpret operational reports

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