Key Account Manager SecureDrive – Fidelity Vacancies

Job Overview
The Key Account Manager SecureDrive is responsible for managing strategic client relationships while ensuring smooth day-to-day operational delivery. This role focuses on meeting client expectations, coordinating operational activities, supporting internal teams, and driving business growth through exceptional service and account management.

Key Responsibilities

• Manage and strengthen client relationships to ensure service delivery meets agreed expectations

• Act as the primary point of contact for client queries related to tracking portals, new fitments, repairs, de-installations, re-installations, and stolen vehicle recoveries

• Coordinate and resolve issues involving internal teams and external stakeholders

• Ensure effective execution of daily operations including installations, repairs, and system updates

• Maintain and reconcile the client database, ensuring accuracy and timely resolution of discrepancies

• Prepare and present customer-facing reports and support internal reporting requirements

• Ensure customer branches are equipped with appropriate marketing material and product training to support sales

• Facilitate and coordinate training on fleet portals, mobile applications, and related products

• Conduct regular system health checks and coordinate repairs where required

• Ensure on-site staff are professional, punctual, productive, and compliant with service standards

• Maintain controls over stock and SIM cards linked to the account

• Ensure accurate system updates for installed, de-installed, and deactivated units, including billing suspensions where applicable

• Support collections of outstanding invoices and ensure SLA-related billing is processed accurately

• Assist with stock forecasting, budgeting, and operational planning

• Ensure compliance with company policies, procedures, and service standards

• Identify and pursue new B2B and SME business opportunities through continuous prospecting

Qualifications and Experience

• Proven experience in a similar key account or client management role

• Strong computer literacy with advanced Excel and data analysis skills, including pivot tables and VLOOKUPs

• Excellent verbal and written communication skills

• Strong interpersonal and stakeholder management abilities

• Previous experience in telematics or fleet management is advantageous

Skills and Attributes

• Highly organised and structured approach to work

• Strong analytical and problem-solving skills

• Excellent attention to detail and data accuracy

• Effective planning, time management, and project coordination skills

• Practical, solution-driven mindset

• Ability to manage multiple priorities in a fast-paced, high-pressure environment