Job Description

Fidelity Vacancies – Branch Manager

Branch Manager – Fidelity Vacancies

Job Overview
Fidelity Vacancies is seeking a seasoned Branch Manager to lead operations at the Upington branch. The role involves overseeing day-to-day branch operations, ensuring all security officers are deployed per contractual agreements, and maintaining high standards of client service and operational efficiency.

Key Responsibilities

• Manage all branch functions, including Operations, Finance, Transport, Human Resources, Industrial Relations, ISO compliance, Client Portfolios, Contracts, and SLAs

• Supervise Operations Managers, Site Managers, and Supervisors to ensure timely resolution of client matters

• Apply managerial functions—planning, organizing, leading, and controlling—to staff management

• Attend internal and client meetings on a daily, weekly, and monthly basis as required

• Conduct quarterly performance appraisals and facilitate staff training, development, and succession planning

• Assist in annual budget preparation and monitor adherence across all managers

• Maintain control over assets, fleet, and firearms

• Oversee duty rosters, staff training, and operational compliance

• Ensure proper processes for procurement, repairs, and quotations

• Guarantee operations comply with quality management standards

• Submit monthly and quarterly reports to management

• Conduct risk assessments on client premises and prepare investigation reports

• Ensure contractual obligations are consistently met

• Maintain strong client relationships and recommend service improvements

• Monitor staff performance and maintain high operational standards

• Handle all administrative matters and liaise on operational issues daily

Minimum Requirements

• Matric Certificate and PSIRA Grade A registration

• Minimum 10 years’ experience in the security industry

• Senior management experience overseeing a large security workforce

• Knowledge of ISO 9001:2008 Quality Management standards

• Strong people management, administration, and client liaison skills

• Financial management and budgeting experience

• Fleet management experience

• Assertive, goal-driven, self-motivated, with a passion for the business

• Computer literate (Microsoft Office)

• Own reliable transport and valid driver’s licence

• Clear criminal record and firearm competency

• Proven track record of operational excellence

Core Competencies

• Strategic planning and organizational skills

• Leadership and team management

• Strong interpersonal and communication skills

• Client relationship and liaison expertise

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