Senior Cashier

Company: Dischem Vacancies

Job Description
Dis-Chem Pharmacies is seeking an experienced Senior Cashier to support exceptional customer service at the point of sale while delivering a world-class shopping experience. The role is responsible for accurately recording customer transactions on the Dis-Chem operating system in line with company policies and standard operating procedures, ensuring zero tolerance for inaccuracies and minimising fraud risk.

Minimum Requirements

Essential

• Grade 12 / Matric

• Minimum of 3 years’ experience in cashier or till operations

• Computer literate with proficiency in MS Office

• Strong numerical ability

• Excellent command of the English language

• Basic customer service skills

• Willing and able to work retail hours

Key Responsibilities

• Adhere to Dis-Chem customer service policies and procedures

• Build and maintain professional relationships with customers

• Report customer compliments and complaints to the Frontline Supervisor or management

• Meet customer turnover per hour targets

• Remain informed of current promotions and sales activities

• Ensure a safe environment for customers and colleagues

• Apply Dis-Chem 5-star communication principles consistently

• Manage and control cash flow responsibly

• Ensure all line voids and price changes are authorised and signed off

• Process exchanges and returns in accordance with company guidelines

• Accurately process all payment methods accepted by Dis-Chem

• Manage loyalty and rewards programmes in line with company standards

• Ensure cash is secured in the drop safe according to SOPs

• Protect system access by safeguarding personal login credentials

• Confirm all outgoing items are scanned and paid for

• Maintain strict control and security of cash within the till

• Handle daily takings confidentially and report discrepancies to management

• Identify and report suspicious behaviour promptly

• Assist customers with queries related to store merchandise

• Comply with all Dis-Chem security policies and procedures

Competencies

Essential

• In-depth knowledge of cash register operations and cash handling

• Experience in processing sales, refunds, and payments accurately

• Strong written and verbal English communication skills

• High level of accuracy and attention to detail

• Professional appearance and conduct

• Emotional intelligence and social awareness

• Accountability and problem-solving skills

• Ability to analyse basic reports

• Trustworthy, honest, and reliable

• Effective time management

Advantageous

• Third additional language

Special Conditions of Employment

• Willing and able to work retail hours

• Reliable transport or residence close to the store

• South African citizen

• Clear criminal and credit record

Remuneration and Benefits

• Market-related salary

• Medical aid

• Provident fund

• Staff account