Job Description

Cashbuild Vacancies – Store Manager

Store Manager

Company: Cashbuild Vacancies

Job Purpose
Protect and grow the Store’s profitable market share in line with Store, Division, and Company strategies while ensuring operational excellence and superior customer service.

Minimum Requirements

• Grade 12 with at least 3 years retail management experience, or 5 years related retail management experience

• Strong business acumen with the ability to analyze and drive performance

• Ability to work effectively under pressure

• Basic computer literacy

• Proven leadership and people management skills

• Strong administrative and organizational abilities

• Valid driver’s licence with own transport preferred

• Own cell phone

• Sound knowledge of Health and Safety legislation (OHSA)

• Solid Human Resources Management experience

• High attention to detail

Key Performance Areas

Strategic Management

• Develop, implement, and manage the Store’s strategic plan aligned to Divisional objectives

• Ensure execution of strategic initiatives to support long-term growth

Market Share Growth and Protection

• Drive transactions, sales growth, and market share in line with budgets

• Achieve and exceed sales targets and growth objectives

• Manage customer loyalty programmes and third-party credit initiatives

• Implement action plans to protect market share against competitors

• Ensure Store business plans are implemented and regularly updated

Customer Service Excellence

• Implement and monitor the Store’s Customer Service strategy

• Maintain an effective delivery service in line with company standards

• Grow and manage VIC and charge card customer bases

• Recommend product range improvements suited to the local market

Asset Control

• Manage and control shrinkage according to company policy

• Protect Store assets including cash, stock, and fixed assets

• Manage debtors within the Store

• Assess security risks and recommend improvements

• Ensure all physical security measures are implemented and maintained

Business Trade Licenses

• Ensure all required trade licenses are valid and renewed on time, where applicable

Human Resource Management

• Manage staffing levels in line with Company and Division strategies

• Implement succession planning and career pathing within the Store

• Maintain open communication with staff and employee forums

• Ensure ongoing training and development of Store employees

• Manage employee relations and performance effectively

Maintaining Store Standards

• Conduct daily floor walks to ensure operational readiness

• Implement and monitor performance improvement plans where required

• Ensure compliance with Company standards and policies

• Maintain high housekeeping and merchandising standards

• Ensure the Store is always ready for business

• Maintain lighting, racking, and Store infrastructure in good condition

Stock Management

• Ensure stock ordering and receiving are done according to policy

• Manage damaged, obsolete, slow-moving, and excess stock in line with procedures

Store Safety (OHSA) Compliance

• Manage all safety requirements in line with OHSA legislation

• Ensure completion of safety checklists and appointment of safety representatives

• Investigate, report, and manage safety incidents

Expense Management

• Control Store expenses in line with the financial model and approved budget

Insurance Claims Administration

• Report all incidents to insurers promptly

• Liaise with insurers regarding claims and documentation

Management of CB Way

• Implement and maintain controls, disciplines, and standards in line with the CB Way

Core Competencies

Leadership

• Inspire, motivate, and lead teams effectively

• Take responsibility and accountability for results

• Encourage teamwork and recognize good performance

Result Orientation

• Focus on achieving objectives and delivering results

• Remain determined despite challenges and setbacks

Planning and Organising

• Plan, prioritize, and organize activities efficiently

• Ensure resources are available and timelines are met

Delegation

• Delegate tasks clearly with defined outcomes and deadlines

• Empower employees while monitoring progress

Performing Under Pressure

• Maintain consistent performance in demanding situations

• Make sound decisions under pressure

Market Orientation

• Stay informed about market trends and competitor activity

• Identify opportunities to strengthen market position

Integrity

• Act ethically and responsibly

• Handle sensitive information with care

Accuracy and Attention to Detail

• Work systematically and prevent errors

• Ensure accuracy in all Store operations

Customer Focus

• Deliver friendly, solutions-driven service

• Create a welcoming environment for all customers

Personal Development

• Continuously develop skills and knowledge

• Seek feedback and learning opportunities to improve performance

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