Service Advisor – Clicks Group Careers

Job Purpose
Ensure exceptional service at the point of sale by managing fast, efficient, and accurate customer service and operational activities.

Key Responsibilities

• Direct and manage all operational activities at the point of sale efficiently and accurately.

• Ensure the safe handling and management of stock and cash, minimising shrinkage and maintaining high standards of housekeeping and administration.

• Train, motivate, and manage shop assistants and cashiers to deliver service excellence consistently.

• Schedule staff effectively in line with company policies, work schedules, and labour legislation.

• Resolve customer queries promptly and professionally, adhering to company policies.

• Drive Clicks clubcard promotion to achieve participation targets.

• Enforce stock security measures, cash controls, returns policies, and other administrative processes to minimise losses and maximise security.

• Deliver superior customer service by acting as a visible brand ambassador and maintaining a professional and friendly approach.

• Support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving company values.

• Maintain up-to-date knowledge of products, ranges, promotions, and events to provide accurate customer information.

Minimum Requirements

Qualifications and Experience

• Grade 12 (essential)

• Maths 50% and English 50% at Grade 12 level (desirable)

• Relevant Retail or Business Management qualification (for external applicants)

• Minimum 1 year of experience in a customer-facing role, overseeing staff in a retail or FMCG environment

• Numeracy and stock management experience

Skills and Abilities

• Knowledge of financial management principles

• Retail/FMCG experience and understanding of merchandising and promotions

• Stock, cost, risk, and compliance management knowledge

• Customer service excellence

• Understanding of labour legislation and industrial relations practices

• Competency-based interviewing knowledge

• Strong planning, organisation, and problem-solving skills

• Results-driven with strong managerial and leadership skills

• Effective communication and computer literacy

Competencies

• Leading and supervising teams

• Delivering results and meeting customer expectations

• Relating and networking

• Following instructions and procedures

• Working with people

• Analysing information and processes

• Planning and organising effectively

• Coping with pressure and setbacks