Store Manager – Clicks Group Careers

Job Purpose
Ensure the store achieves its financial and operational targets by driving sales, managing operations efficiently, and delivering exceptional customer service. Lead and develop a high-performing team while maintaining store standards and brand image.

Key Responsibilities

• Drive sales performance by tracking daily targets, weekly and monthly plans, and taking proactive action to maximise revenue.

• Manage all operational activities, including expenses, stock control, shrinkage, housekeeping, and administration.

• Ensure in-store visual merchandising and promotional standards are executed and maintained in line with the brand image.

• Lead, motivate, and develop employees through effective selection, management, and ongoing training to build capacity and capability.

• Schedule staff according to labour policies to ensure departments are fully and appropriately staffed.

• Maintain accurate administrative records, including weekly time and attendance, employee records, and HR submissions.

• Implement customer service initiatives, resolving issues to enhance the customer experience, drive loyalty, and achieve clubcard participation targets.

• Build and maintain effective relationships with stakeholders such as centre managers, suppliers, and distribution centres to achieve business objectives.

• Monitor customer trends, demographics, and competitor activity to identify opportunities for growth.

• Promote cohesion and integration between store operations, pharmacy, and clinic teams.

• Foster a high-performing business culture that drives employee engagement, customer satisfaction, and shareholder value.

• Support the Group’s vision of being the customer’s first-choice health and beauty retailer by exemplifying company values.

Knowledge

• Strong understanding and application of financial management principles

• Retail/FMCG experience with knowledge of merchandising and promotions

• Stock, cost, risk, and compliance management procedures

• Customer service excellence

• Labour legislation and industrial relations practices

• Competency-based interviewing

Skills

• Strong managerial and leadership skills

• Results and target-driven mindset

• Planning and organisational capabilities

• Problem-solving skills

• Customer-focused orientation

• Effective communication skills

• Computer literacy

• Financial acumen

Competencies
Essential:

• Leading and supervising

• Planning and organising

• Delivering results and meeting customer expectations

Desirable:

• Entrepreneurial and commercial thinking

• Deciding and initiating action

• Working with people

• Analytical skills

• Coping with pressures and setbacks