Job Description

Fidelity Vacancies – Operations Manager

Operations Manager – Fidelity Vacancies

Job Overview
Fidelity Vacancies is seeking two Operations Managers for the Robertville Branch in Johannesburg. The Operations Manager is responsible for ensuring all site-specific security requirements are met, client expectations are exceeded, and security operations are managed efficiently and professionally in line with Service Level Agreements (SLAs).

Minimum Qualifications and Experience

• Grade 12 (Matric) or equivalent
• PSIRA Grade A/B registered and accredited, up to date
• No criminal record or pending cases
• Valid driver’s license with own reliable transport
• 2–5 years’ site supervisory or management experience
• Staff management experience essential
• Computer literate
• Physically fit and in good health
• Must reside in the greater Johannesburg area or be willing to relocate at own cost

Key Responsibilities

• Maintain strong relationships between Fidelity Security Services and clients
• Provide daily feedback and liaison with management and clients
• Compile, distribute, and communicate daily, weekly, and monthly operational reports
• Manage and report on all incidents, accidents, and investigations
• Obtain and review statements related to investigations
• Ensure timely posting of Security Officers for full site coverage on all shifts per client SLA
• Monitor Security Officers’ compliance with contractual requirements
• Discipline staff and attend CCMA or Labour Court hearings as required
• Continuously evaluate service levels and recommend improvements to clients
• Assess client premises to identify and mitigate security risks
• Audit and verify access registers daily and generate exception reports

Core Competencies

• Strong verbal and written communication skills
• Excellent planning, organizational, and administrative abilities
• Effective interpersonal and client liaison skills
• Experience in investigation techniques and report writing
• Ability to work extended or flexible hours as required
• Capable of working under pressure and independently
• Analytical thinking, critical reasoning, and problem-solving skills

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