Job Description

Clicks Group Careers – Store Manager

Store Manager

Company: Clicks Group Careers

Job Description

Job Objectives:

• Drive and maximize store sales, ensuring daily, weekly, and monthly targets are achieved while taking proactive action when required.
• Oversee all operational activities including expenses, stock management, shrinkage control, housekeeping, and administration.
• Manage in-store execution of visual merchandising, maintaining presentation and promotional standards aligned with the brand image.
• Develop and motivate employees through effective leadership, management, and ongoing development to meet current and future business needs.
• Schedule staff according to Group labour policies to ensure each department is appropriately resourced.
• Handle administrative responsibilities efficiently, ensuring accurate time, attendance, and employee records are submitted to HR.
• Implement customer service initiatives to enhance the customer experience, build loyalty, and drive club card participation.
• Build and maintain strong relationships with centre managers, suppliers, and distribution centres to achieve business objectives and maximize opportunities.
• Monitor customer trends, demographics, and competitor activity to capitalize on market opportunities.
• Foster cohesion and integration between store operations, pharmacy, and clinic teams.
• Promote a high-performing business culture that delivers employee engagement, customer satisfaction, and shareholder value.
• Support the Group’s vision to be the customer’s first choice health and beauty retailer by living and promoting company values.

Knowledge:

• Strong understanding of financial management principles
• Retail/FMCG experience with merchandising and promotions expertise
• Knowledge of stock, cost, risk, and compliance management
• Customer service excellence
• Labour legislation and industrial relations practices
• Competency-based interviewing

Skills:

• Strong managerial and leadership skills
• Results and target-driven
• Excellent planning and organising abilities
• Problem-solving proficiency
• Strong customer orientation
• Effective communication
• Computer literacy
• Financial acumen

Competencies:

Essential:

• Leading and supervising teams
• Planning and organising work
• Delivering results and meeting customer expectations

Desirable:

• Entrepreneurial and commercial thinking
• Decision-making and initiative
• Working collaboratively with people
• Analytical thinking
• Coping with pressure and setbacks

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